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“Disappointed....” 2 of 5 stars
Review of BEST WESTERN Alderwood

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BEST WESTERN Alderwood
2.5 of 5 Hotel   |   19332 36th Avenue West, Lynnwood, WA 98036   |  
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Ranked #6 of 13 Hotels in Lynnwood
Richmond, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
“Disappointed....”
2 of 5 stars Reviewed January 18, 2013

This hotel is close to shopping & dining but the last two times we stayed here we were very disappointed. Bed sheet was dirty,had sand/grit in it & had to request a change at 1:00 a.m. Woken up by stomping customer upstairs @ 4:00 am, mgr. was not cordial about it, seemed to be our problem & sided with the cust. who was checking out at that time of the morn. Next visit was Black Fri. weekend, rates jacked up & no fridge or micro in room, even tho there was an empty space for them.We were staying 2 nights, they could have offered us a cooler.We have always had these amenities when staying there. Mgr. again not accommadating, would not switch rooms.We also always bring our own pillows as theirs are awful. Will not stay here again.

Room Tip: Bring your own pillow!
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  • Stayed November 2012, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa M, Director of Sales at BEST WESTERN Alderwood, responded to this review, January 22, 2013
I would like to apologize for you recent experience while staying at our property. Our staff and managers are expected to give exceptional service to all of our guests and I am sorry that you feel that you did not get the treatment that you deserve. This will be addressed in our next management meeting I assure you, and I hope that you will give us another chance to give you the outstanding service that you so rightly deserve.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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358 reviews from our community

Traveler rating
    104
    131
    78
    35
    10
See reviews for
136
88
25
58
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Swedish first
  • Any
English first
Bellingham, Washington, USA
1 review
5 of 5 stars Reviewed December 13, 2012

Front desk service is wonderful! This is like a hidden gem with jacuzzi rooms at unbelievable rates. Close to mall and food. Highly recommend and the beds are very comfortable. I have stayed here about 5 times in the past year and always book the room online, and at checking takes like 5 min and on your way.

  • Stayed December 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moses Lake
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed December 1, 2012

I stayed at the Best Western Alderwood for a night while travelling with my retired parents. We arrived about 6:00 pm and were the only guests in the lobby. The two staff at the desk were efficient but not overly friendly. They passed me our keycards and a yellow slip of paper. Before reading it, I asked what time breakfast was in the morning. Instead of answering with a smile, the desk clerk just pointed at the yellow paper and told me to read it. The directions to breakfast were attached. Not a big deal but it was an opportunity to either make a guest feel welcomed or slightly belittled. Unfortunately, she picked the wrong one.

The room was fair. The temperature was always either too hot or too cold. There wasn't much in between. One of the beds was great, the other was rickety and shook a bit whenever anyone rolled over. Most of the amenities were pretty standard. The bathroom had a sink outside of the shower/toilet area which is nice when travelling with others. Wifi is free, easily accessed and reliable.

Breakfast was good. A full, hot meal was served including eggs, bacon, pastries and fruit. As we were travelling for pleasure, it ended a bit earlier than we would have liked (9am). The breakfast staff and all the housekeepers we encountered were friendly and greeted us cheerfully. Checkout was quick and efficient and they happily split our bill between two people's credit cards.

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hayden
Contributor
18 reviews 18 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed December 1, 2012

Always our first choice of lodging in the Seattle area. Have been staying here for 10 years during visits to Seattle area, generally 2-3 visits of 2-4 nights annually. Have seen 3 changes in management and it has only improved. We don't generally stay at 'high end' facilities and therefore don't expect much other than good customer service. BW Alderwood provides this and a comfortable room away from home very well. (Almost) always very friendly and helpful staff, always a very good breakfast included with good variety (even better on some weekends!), reasonable pricing, good parking and access to the Greater Seattle area. Rooms are clean and up to date and most we have seen with newer quality mattresses. WiFi always works well. There are numerous good places to dine out as well as vendors for about anything one needs nearby. And it only takes us 15 mins to drive to either of our kids places down in Seattle.

Room Tip: We take top floor to reduce "floor thumping", usually in South wing or on West side (oppos...
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  • Stayed May 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DEPOE BAY
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 28, 2012

We are so lucky to have such a good place to stay when we visit our family in the Seattle area. The service is always good - especially helpful to very senior citizens! We have stayed here several times.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Alderwood

Address: 19332 36th Avenue West, Lynnwood, WA 98036
Phone Number:
Location: United States > Washington > Lynnwood
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Lynnwood
#6 Business Hotel in Lynnwood
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Alderwood 2.5*
Number of rooms: 142
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Also Known As:
Best Western - Alderwood Hotel Lynnwood
Best Western Lynnwood
Lynnwood Best Western

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