I made reservations through Travelocity for this hotel for my 87 & 81 year old parents to stay here for their grandson's baseball tournament. Upon arrival they told them they didn't have their reservation that it had been moved 10 miles down the road. I called Travelocity - they didn't move the reservation. After a bunch of investigation my parents reservation was given away to someone else who showed up before them who didn't have a reservation. Basically someone offered more money for the room. My parents showed up at the place at 3:30pm so it wasn't late by any means. This hotel was good, but is now under new management and apparently it's bad management.
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