Recently my husband & I spent our Anniversary weekend here and had the misfortune to be put in a room with a clogged toilet. The problem was obvious from the first use. Seeing a plunger right next to it should have been a clue. Anyway, the events that unfolded upon reporting the problem to management left us feeling as if NO ONE cared that we had a toilet that was unusable. When you pay close to $200 a night, you have a level of expectation to have a working toilet. The worse part was that one of the OWNERS actually came to the room and lied to us about fixing the problem. He said he had to go locate a specific tool to try and repair it. We found out later that he bailed on us because he was playing in a band at the restaurant on the premises. He was totally unprofessional and not service oriented at all...didn't offer any solution and didn't seem to care that we had no toilet to use! I should add here that we did eat at the restaurant that first night and the service was TERRIBLE. We had to ask multiple times to just get a glass of water (the server complained that she couldn't find any glasses). It took half an hour to get our pre-dinner cocktails and the food was overpriced and not great when it arrived about 45 minutes after ordering. But back to the toilet problem. The resort was booked so there was no option but to stay in this room for the first night. We had to walk to the pool and use their facilities that night...a bit of an inconvenience especially in the dark and there was no outside lighting (we are in our 50's and multiple trips were necessary!). The following day we were moved to a 2nd room where thankfully the toilet worked. The management did bring a bottle of champagne to our room the first morning at 9am (our anniversary) but I think this was only because my husband had a direct confrontation with the owner after he had lied to us. All in all, we enjoyed Lopez Island and didn't want to have this experience put a damper on it. but it was really frustrating and disappointing that first night. The bottom line is there aren't a whole lot of other options for lodging on Lopez Island or we would have left the first night!! On a positive note, the fitness center and pool were nice and thank goodness at least there was a working toilet there!
- Also Known As:
- Lopez Islander Hotel
- Lopez Islander Hotel Lopez Island
- Lopez Island Islander Hotel
- Lopez Island Islander Resort