We had booked in March for a July reservation for 2 rooms for 2 nights stay, and due to a family emergency we had to cancel the first night for both rooms. We cancelled a little over 24 hours out. Beaver Valley Lodge requires a 50% deposit at booking, which is non-refundable. I have no problem with the non-refundable deposit policy, but when we checked in they kept the entire deposit, and charged us the full price for both rooms for the night we stayed. Since we did not cancel the entire reservation, I felt that half the deposit should have applied to the second night stay, and they should have only kept half the deposit since we had to cancel one night. I tried to discuss this with the manager, but she was immediately defensive. She said they had just had another upset customer because they did not understand the deposit was non-refundable. I could not make her understand that I was not complaining about the non-refundable policy, just that they were keeping the full amount. She was firm the policy was to keep the full deposit, and did not even try to understand what I was attempting to explain, so beware and make sure that you are clear about the fees. I was told that I could not speak with owner, and could only write a letter. I wrote a letter to the owner, but it was not delivered, as promised. The manager came back to me and said that she spoke to the owner and explained the situation, and since we had to cancel one night that changed our reservation to a single night stay, which raised the price of the rooms significantly, so they managed to keep all but $22. We had 2 children, who they had not originally charged for but also added them to the charges. They charged everything they possible could to keep the full deposit. This was all very nicely related to us, tongue in cheek. We really left with a very bad taste and will not stay here again nor recommend it to anyone. This was really very poor customer service.
The rooms are nicely decorated and the beds are comfortable. There is no hair dryer, and if you need to press anything you have to go to a room off the office to use the iron. The only thing that is provided is hand soap. We had a very large bug crawl out of one of the towels, but that can happen anywhere, I suppose. The rooms were very clean. I am sure it is a nice place to stay as long as there is nothing out of the ordinary to deal with. We will not stay there again, nor recommend it to anyone. Also no wireless internet.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.