Usually I take reviews with a grain of salt. Someone might have been having a bad day, or maybe the reviewer is someone that just can't be pleased. It happens. However... This is not the case with the Edelweiss Hotel.
In the beginning, I had booked a Friday and Saturday night for the weekend of October 9-10. For Oktoberfest. The quoted price was 265 and change. Sounded good, so I reserved it. (RESERVED.... remember.)
Next day I call the hotel to make sure I actually HAVE a reservation and was promptly told that the price was wrong. It's actually 566 and change. Even though I had a confirmed price of 265. So without further ado, my card was charged the new and improved price of 566 dollars.
After reading the hotel's (Which is owned by Sunspots Vacation Rentals, FYI) fine print, (and it is VERY fine.... pages upon pages of it) I realized that the only way I could get out of this reservation was to have the hotel re-book the room that I was LOOKING at the same price. Otherwise I would be out my money.
I tried to contact the hotel to tell them that just because they had a pricing glitch with their system, it's not my problem. And that they should honor the original price. They wanted nothing to do with that. I was transferred to their Business Manager, Lynnette. No answer. So I left a message. No response. So I did what anyone would have done. I tried to get my money back.
I looked at the BBB web site, and surprise! Turns out they have over 20 complaints and an "F" rating. The "F" dies NOT stand for Fabulous, by the way. I was fortunate enough to get the attention of the local media's Consumer Relations Specialist, who did an on-air story regarding the business practices of this hotel.
I now have my money back, and am happy if I can convince just ONE person that reads this to stay away from this hotel. Not sure if TA will block the link, but here is the story the local NBC outlet did on the hotel: http://www.king5.com/video/index.html?nvid=388145
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.