We were really anticipating this vacation - we had a gift certificate worth $630 for two nights, so I was expecting a romatic getaway. But we were really disappointed. Our room was dark and had no view except the next buildings. We walked all around this conference center and could see that most of the rooms looked out over meadows to the mountains, or to beautiful granite rocks. But a few just looked at the back side of things. We checked out the room next to ours the next morning as the folks were leaving, and it was cheerful and pretty. We showed them our room and they couldn't believe how dark it was. You had to wait a minute for your eyes to adjust.
When I called the front desk and asked if there were any rooms with a view, the receptionist acted as if she could not understand the question. "What do you want a view of?" I told her the mountains, and she said all those rooms were taken.
We knew that the room would be rustic, but it was also uncomfortable. There was a queen sized bed with a sagging mattress - every time one of us moved the mattress bounced, so I finally got up and slept in the bunk bed. There was only one chair, next to the desk. We were planning to spend the evenings reading, but the only place to read was on the bed with the saggy mattress. You could not sit up on the bunk bed without hitting your head on the upper bunk. There was a library; it had one sofa which was already occupied. The other sofa was in the main office, but it was also occupied. The only other place to go was the family room with the ping-pong tables, which was noisy and not very romantic.
There was supposed to be wireless internet connection but that did not work.
We stood in line one hour for dinner and about 1/2 hour for breakfast. The food for dinner was not hot, and for breakfast the food had cooled by the time we got through the line to our table. The next night we got there before the line opened and that was better.
This place is supposed to be environmentally sensitive, but we did notice several things that made us wonder, The lights had regular bulbs, the shower was full-flow, and there was no automatic way to turn off lights and heat that I have seen in many other places.
The Sleeping Lady was obviously designed as a conference center. The conference rooms had gorgeous views and cozy little nooks, and cabins were in clusters around the conference and seminar rooms. Probably for conferences people did not use the rooms except to sleep. I would gladly return for a conference (if a company was paying for it!!)
On the positive side, the setting is lovely, the cross-country skiing is right across the street and the creek runs along the edge of the property. The walkways are nice and the adjacent music center with it's little practice cabins looked like a lot of fun. The dining area is bright and open, overlooking the creek or the pines. The breakfast cook was very friendly.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
I appreciate your feedback of what we can do to improve your stay, as well as on what we are doing well. Recommendations such as these allow us to make changes to enrich our guest experience.
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Regarding the comfort of the room and furnishings, I would like to mention that we are in the beginning stages of remodeling our guest rooms, which will consist of replacing our existing mattresses, providing more adequate reading light, low-flow shower heads (which do not sacrifice water pressure), and more sumptuous duvets, towels, sheets, etc. These are only a few of the luxurious upgrades that we have in store of our guest rooms.
We are also in the planning phases of remodeling our dining lodge which will include addressing the lengthy “cafeteria” lines. It has long been a concern that our guests are not receiving service levels that match the quality of the food that we prepare. We are aware of this issue and are working to attend to it expediently. The architectural drawings are complete and the remodel will begin this spring.
Your input is appreciated and we hope that you will give us another opportunity to provide you with the type of service that reflects our high standards.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.