In September, I reserved a room at the Lacey area Super 8 to stay one night en route to Portland, Oregon with my husband. After reading reviews on TripAdvisor, I decided to cancel and book at La Quinta instead. Under their cancellation policy, clearly stated and this is not an issue, I had until September 6 at 6 PM to cancel without penalty. On September 3 at 6:57 PM, I called and cancelled my reservation. I spoke to "Melanie." I received a cancellation number, which I wrote down along with my other notes. Lo and behold, when the AMEX bill arrived, there was a charge for this room in which I never stayed. I appealed to AMEX to dispute the charge. They were told there was no such cancellation number, that Melanie had not been on duty that date, and that I never cancelled the reservation. Someone is lying here, and it is not me.
I really do not understand this way of doing business. Super 8 may get away with stealing my money (I'm not through fighting yet), but for the rest of my life, I will badmouth not only this location, but any and all Super 8 locations throughout the world, in writing and verbally, to whomever will listen. Is that worth $80 to them? I'm also very disappointed with AMEX and its inability to defend my claim. I would love to hear from any travelers/TripAdvisor members out there who have been able to prevail against Super 8. Your suggestions and help will be welcomed and appreciated.
MORAL OF THE STORY: READ REVIEWS BEFORE YOU BOOK, NOT AFTER !!!
- Also Known As:
- Super 8 Lacey/Olympia Area Hotel Lacey
- Super 8 Lacey/Olympia Area Hotel
- Lacey Super 8
- Lacey Super Eight
- Super 8 Lacey
- Super Eight Lacey
- Official Description (provided by the hotel):
- Our Super 8 is located just off Interstate 5 at exit 109. Our property offers amenities such as Free Wi-Fi, SuperStart Breakfast, indoor heated pool and hot tub and of course clean, comfortable spacious guest rooms. Our 24 hour front desk staff is eager to ensure you have a pleasant stay with our own special brand of hospitality. You can pay more somewhere else, but you'll not find a better value than when you stay with the Lacey Super 8 Hotel. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Travelocity, Priceline, Tingo, TripOnline SA, Hotels.com, Venere, Agoda, Otel and Fareportal so you can book your Super 8 Lacey/Olympia Area reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.