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“Immaculate and Great Service” 5 of 5 stars
Review of BEST WESTERN PLUS Lacey Inn & Suites

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BEST WESTERN PLUS Lacey Inn & Suites
2.5 of 5 Hotel   |   8326 Quinault Drive NE, Lacey, WA 98516-5831   |  
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Ranked #1 of 8 Hotels in Lacey
Priest River, Idaho
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
Reviews in 20 cities Reviews in 20 cities
26 helpful votes 26 helpful votes
“Immaculate and Great Service”
5 of 5 stars Reviewed March 22, 2013

I only have the privilege of staying at the Best Western Plus in Lacey, WA a couple times a year, but I do consider it a "priviege". The hotel is very fresh, clean and modern, yet has all the comforts of home. The minute you walk in for check in you will always be greeted by hosts with smiling faces. Everyone is very nice and accommodating. The breakfast is outstanding with plenty of hot and cold food choices. The individuals that manage the breakfast area keep it neat as a pin...no spills go uncleaned and the food bins are always fully stocked during the breakfast hours. Rooms are very nice and clean. The rates are terrific...you get a lot more for your money than you do at many other hotels. I always come back.

Room Tip: I always ask for a room on the top floor of any hotel.
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  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BW Plus Lacey M... M, Front Office Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review, August 26, 2013
On behalf of the entire staff, I would like to thank you for writing such a raving review of our property. We all work very hard to accommodate to our guests needs so that they may feel comfortable and right at home. We thank you for returning back to us whenever you are in town, that means a lot to us and we really appreciate your business. We look forward to seeing you the next time you are here! We thank you again for taking the time to write such a great review!
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260 reviews from our community

Traveler rating
    207
    47
    4
    1
    1
See reviews for
96
66
17
54
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • German first
  • Any
English first
SeaTac, Washington
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 25, 2013

This was our second conference at the Lacey Best Western Inn & Suites and I could not be more satisfied. The owners are "hands on" doing much of the work themselves and the pride they show in this property really shows when you are a guest! The staff is friendly, the property is very clean. The rooms are nice and quiet. The conference room was once again perfect! If you are looking for the right place to stay in the Olympia/Lacey Washington area, you will find no better accommodations!

Room Tip: The fourth floor was quiet
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  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tumwater, Washington, Usa
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 25, 2013

We had a very important guest that we arranged for accomodation at the Best Western in Lacey, WA. The staff was wonderful. The breakfast selections were great. The rooms are modern and comfortable. We especially liked the mini-suite.


  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BW Plus Lacey M... M, Front Office Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review, August 23, 2013
From our entire staff, I would like to thank you for your wonderful review. We do our best to provide each guest with a great experience. We are happy to hear that your guest enjoyed their stay with us. Thank you for choosing to stay with us and we hope to see you and your guest again in the near future.
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Boston, MA
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed February 19, 2013

Pros:
All rooms are good except for the first floor as the windows are on the street level.
Good location, close to shops, restaurants, highway, gas, etc.
Good size pool, hot tub, gym.
Cafeteria was nice and breakfast had good variety of foods.
Price was a bit on a high side and they did not accept any discount coupons.

Cons:
No restaurant on the promises, had no go out for food and drinks.
First day we arrived parking lot was full as apparently there was some kind of meeting at the hotel cafeteria. The receptionist did not know where we should park finally suggesting parking lot adjacent to the hotel’s.
Hitter/AC unit was not working properly, fan blows cold air all the time w/o stopping even if you put it to 76 making noise impossible to sleep if you are a light sleeper.
Also there was some constant noise coming from the bathroom, not sure what was causing it.
Mattresses were too soft to my taste so I deliver a back pain every morning.
There was only 1 shampoo and 1 conditioner left for two of us which was not enough as my hair is long.
TV remote was very hard to operate, one has to push very hard and hold on the buttons to change channels, power on/off, etc.
And the worst, there were plenty of space but no safe in the unit, so we had to carry all our valuables with us all the time. Very inconvenient.

Bottom line: next time I am choosing something else as there quite few other nice hotels in the area.

Room Tip: I would avoid first floor as the windows are at the street level.
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  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BW Plus Lacey M... M, Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review, February 22, 2013
Hello, I have read your review and appreciate your comments. As the newest hotel in Thurston County, our goal is to ensure every guest has a perfect stay by providing excellent service. I do want to point out that although we do not have promotional coupons at the time, we do offer discounts.
As mentioned in your review there are a great number of restaurants within walking distance of our hotel (the shortest distance being next door) and as an added convenience, they offer room service for our guests (the menu is located in each guest room). Also, should you return and need any essential toiletries, we have a front desk representative available 24hrs and they will be more than happy to provide assistance. Thank you for staying with us, we hope you will return so that we can have another opportunity to make your stay as perfect as possible.
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Additional Information about BEST WESTERN PLUS Lacey Inn & Suites

Address: 8326 Quinault Drive NE, Lacey, WA 98516-5831
Phone Number:
Location: United States > Washington > Lacey
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 8 Hotels in Lacey
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN PLUS Lacey Inn & Suites 2.5*
Number of rooms: 85
Official Description (provided by the hotel):
Welcome to the BEST WESTERN PLUS Lacey Inn & Suites.This brand new hotel is situated off Interstate 5 and offersguests new luxurious rooms and warm friendly service ateconomically sensible rates.Guests of this centrally located Lacey, Washington hotelwill find that we are the finest midpoint to explore the natural beauty of the Olympic National Park, take a drive toSeattle or Portland or even plan a day trip to Victoria.Whether your travels lead you here for business or pleasure, we welcome you to enjoy an unforgettable stay with us here at the BEST WESTERN PLUS Lacey Inn & Suites. ... more   less 
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Also Known As:
Best Western Plus Lacey Hotel Lacey
Best Western Plus Lacey Inn And Suites

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