When we arrived to the location, we were told to come back another 30 minutes because the house wasn't yet ready. When we headed back about an hour later, there was our paperwork pinned by the door and the door was unlock for us to go in..no one was in there to welcome us, our paperwork says the front door will stay unlock all day until 11pm...that right there was already a red flag...we had reserved the garden room which had 2 beds and one bath...the room did not have tv, etc..that was already dissatisfying walking in to the bedroom...after settling in with our stuff, we decided to go walk around and stroll to the gift shops, have dinner, etc..but as we have started to leave the room, the doors out to the patios did not have locks, there was no way for us to lock our bedroom door from outside. How are we supposed to feel comfortable leaving our personal items when the whole house is unlock, no one in the house to keep a look out...afte we got back from our dinner, we had decide to leave because we were not comfortable staying the night...I left a note for Katie to let her know we were not satisfied with the place... 2 days later, I got a call from Katie asking why we left..she was upset that we did not call her instead of leaving a note..I told her it was pretty late and was not comfortable calling her that late...she then got snippy and had an attitude as I was trying to explain as to why we were not satisfied with the place..she hung up on me after I asked her as to why she was giving me an attitude as a dissatisfied customer..she then called back to let me know she was still going to charge my credit card for the full amount. I don't mind paying for the full amount but after she mistreated me over the phone, of course I was upset..before she hung up, he then said, "you just missed out on a very good breakfast, and you will never be welcomed to stay at Katie's Inn again." After my family's experienced, we will never ever step a foot in that place nor ever want to speak to Katie again...she is vet unprofessional when dealing with a dissatisfied customer..will never refer anyone to that place.
- Official Description (provided by the hotel):
- Katy's Inn has been a premier bed and breakfast in the quaint town of La Conner for 27 years. Located in the heart of La Conner, it offers guests a wonderful view of the Swinomish Channel. Within walking distance to all shops and restaurants. Four rooms all with private baths. Hot Tub. Cookies and milk served to your room at bedtime. ... more less