From previous reviews of this property, I was expecting something really special. The truth was that it's a pretty hotel with good rooms in a nice area, but that's about all.
The service everyone speaks so highly of was sadly lacking during my stay - the staff would not even say "hello" as they passed you in the hall, never mind know your name. As I passed the registration desk each morning I felt like I was intruding - there were always a group of staff hanging out there having a chat.
The floor in the Trellis restaurant was re-laid during my visit - we were forewarned to expect some disruption, but the smell of glue I awoke to was truly awful. As a result, upon check out when asked how my stay had been I responded "not so bad" - and the receptionist decided that this great opportunity to laugh at my English turn of phrase - which made me feel extremely uncomfortable and unwelcome.
Despite this being a preferred hotel for my company, I will stay someplace else next time.
- Official Description (provided by the hotel):
- Enjoy easy reservations and cool Seattle vacation packages at The Heathman Hotel in Kirkland / Seattle/, WA, a luxury boutique hotel in Kirkland, - just minutes from Seattle and Bellevue, WA. ... more less
- Reservation Options:
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- Also Known As:
- Heathman Hotel Kirkland