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“Nice Business Club atmosphere” 4 of 5 stars
Review of Carlton Inn Kirkland / Seattle

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Carlton Inn Kirkland / Seattle
2.5 of 5 Inn   |   12233 N.E. Totem Lake Way, Kirkland, WA 98034   |  
Hotel amenities
Ranked #1 of 1 Kirkland B&B and Inns
British Columbia
2 reviews
“Nice Business Club atmosphere”
4 of 5 stars Reviewed January 27, 2008

Needed a pleasant hotel in a safe location while visiting the area for some business. As a single woman, need to feel secure. This is a spacious, non-congested, quiet, and rather elegant boutique-type hotel. While not as new as other hotels, I found the furniture in the rooms of good taste and classier than other modern cheaply-furnished hotels. The rooms were spacious, and the huge bed very comfortable, a cosy feeling and got a good night's rest.
I was there for 3 nights and found the staff very friendly, kindly, and patient, important for a single woman needing to find her way around. The hotel seems to cater to business customers although there was a family with teenage kids there at that time.
Close to a shopping plaza and nice to walk around, there is a bird sanctuary adjacent to the hotel. Breakfast is continental, but I ordered a hot breakfast daily for extra and it was very good.
From talking to the staff, there has been a recent change in senior management so don't know if previous reviewers got the same staff, but I found them very helpful, and the hotel is good value for a classy business club type hotel. Am planning to return for business and will stay there again.

Stayed January 2008
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55 reviews from our community

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    11
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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Any
English first
Beaverton, Oregon
Top Contributor
72 reviews 72 reviews
63 hotel reviews
Reviews in 58 cities Reviews in 58 cities
95 helpful votes 95 helpful votes
1 of 5 stars Reviewed October 28, 2006

This is a bizarre hotel and should be avoided except in cases of emergency. There are many problems with it. Previously it was a Clarion that went straight down hill after 9/11 when travel dropped off nationwide. It was sold more than a year ago. For starters, the proprietor is a woman who walks around in her bathrobe berating the staff, which seem to turn over constantly. If you try to get a straight story about the price of the room, she pulls out a laminated chart showing you that your room rate is a bargain because it normally goes for hundreds of dollars (which is absurd and a lie). The rooms can be OK sometimes, but other times there is something wrong, such as the ventilation system or giant wrinkles in the room's carpet. The one good thing about the place is that it is quiet, but that is partly a function of the morgue-like atmosphere. The place seems deserted except for the lobby area. There is a breakfast room, but it is very odd and the free buffet is spartan and sugary. There is a workout room, but there is no equipment of use there. Avoid this place if you can.

  • Disliked — Proprietor
  • Tips/Secrets — Stay Away
  • Stayed August 2005, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, OR
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed July 26, 2006

Stayed here on business. Everything else in town was booked. After hearing the price over the phone, I decided that the extra dollars would give me a nice place for the night. Unfortunitly, that wasn't completely the case. Entered the lobby on a real hot day and it was not air conditioned (owners trying to save money? poor employees!). The front desk staff were very friendly and helpful. I checked in and went to my room only to find the air conditioner had been turned off (saving more money?) and was 90 degrees (actual reading on the controller). Checked out the bed mattress (very important as I have a bad back) which turned out to be either very old or new and cheap. Went to the front desk and requested a different room. I was moved to the only room left available which happen to be an up grade. I can say, that if I had paided the additional amount for this "up grade" I would have been extremely disappointed. The room was clean but little things all over need work, from moldy grout in the shower to stains on the carpeting. The mattress in this room was in the same condition as the first room. The building, grounds, and rooms are in need of some TLC.The breakfast room is very roomy and cute but lacked one thing... decent food. There was only prepackaged muffins, bagels, coffee and juice. Not much considering what most hotels in this price range (and some priced much lower) offer their customers. Overall this hotel was a disappointment. The only conclusions I can make are: 1. the place is up for sale 2. the place is destine for the recking ball or 3. the owners are putting profit above reputation.

  • Liked — Friendly Staff
  • Disliked — Overall upkeep of Hotel
  • Tips/Secrets — Head North to Bothell for better accommodations
  • Stayed July 2006, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gig Harbor, Washington
Top Contributor
222 reviews 222 reviews
74 hotel reviews
Reviews in 78 cities Reviews in 78 cities
378 helpful votes 378 helpful votes
1 of 5 stars Reviewed June 25, 2006

After visiting their website, I inquired via email about reservations and rates for a July 2006 stay and never received a response. (It has been about three weeks now.) The website for the Carlton Inn at Totem Lake does not have online reservations. I would recommend that they add online reservations or, at very least, a way to check availability -- especially since their email address is of no use. That, or they should just learn to respond to email inquiries...

Ended up easily booking a nice room for a decent rate in Bothell, which ended up being in closer proximity to the nearby wineries in Woodinville.

  • Stayed June 2006
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Carlton Inn Kirkland / Seattle

Address: 12233 N.E. Totem Lake Way, Kirkland, WA 98034
Location: United States > Washington > Kirkland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 B&Bs / Inns in Kirkland
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Carlton Inn Kirkland / Seattle 2.5*
Number of rooms: 59
Reservation Options:
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Also Known As:
Carlton Inn Kirkland / Seattle Hotel Kirkland

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