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“Perfect family getaway” 5 of 5 stars
Review of Woodmark Hotel

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Woodmark Hotel
4.0 of 5 Hotel   |   1200 Carillon Point, Kirkland, WA 98033   |  
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Ranked #1 of 8 Hotels in Kirkland
Certificate of Excellence 2014
Lake Oswego, Oregon
Senior Contributor
32 reviews 32 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
22 helpful votes 22 helpful votes
“Perfect family getaway”
5 of 5 stars Reviewed August 16, 2013

We went to this lovely hotel last weekend and had the best time. The staff are very well trained and went above and beyond to make sure we had a great stay. We were greeted with a glass of champagne and felt completely welcomed. Upon their suggestion, we rode the complimentary bikes around town, took the kayaks out for a journey and rented the stand up paddle boards. As we headed out for each adventure, the thoughtful staff always made sure to give us complimentary bottles of water and helpful tips. We booked the boat tour around Lake Washington and Lake Union on the hotel's classic Chris Craft boat and had a wonderful time looking at the area from the water. We ate every meal at the hotel and everything was delicious and fairly priced. Even breakfast thru room service was well priced and thoroughly satisfying. This is now my favorite hotel in the world and I look forward to returning as often as possible!

Room Tip: You can't go wrong but if you have kids in tow, splurge for a suite. It's worth it for the e...
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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534 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (209)
Date | Rating
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English first
Tacoma, WA
Top Contributor
75 reviews 75 reviews
34 hotel reviews
Reviews in 30 cities Reviews in 30 cities
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed July 28, 2013

My husband surprised me with a spontaneous weekend getaway at the Woodmark for our anniversary. A great property in a fantastic location right on the shore of Lake Washington in the upscale Carillon Point neighborhood. They offered us a glass of champagne upon check-in, and they provided late-night snacks in the hotel lobby! The hotel has a boat and does lake tours that you can sign up for - it was such a nice day and we had a great time cruising past the spectacular lake-front homes and going through the cut into Lake Union. The room and bathroom were very nice. There happened to be a wedding going on right outside our room, but we had fun people-watching from our balcony. Would certainly stay here again.

Separately from the hotel review as an FYI, we ate at the fine dining restaurant "bin on the lake" right next door which was pretty good (not great), and we had dessert and breakfast at the beach cafe on the property, which was good but service was only so-so. Happily, there is a Starbucks right there in the Carillon Point complex!

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
howard j, General Manager at Woodmark Hotel, responded to this review, July 29, 2013
Thank you Hambug for the gracious comments about your recent stay with us at the Woodmark Hotel in Kirkland, Washington.

I was so pleased to read your feedback this morning and you can count on me to share the positive thoughts with our leadership team.

I also appreciate your suggestions on areas we can improve specific to the Beach Cafe service delays and Bin on the Lake's entree comments and will discuss with our Food and Beverage staff as well.

Given you have so many choices in the East Seattle area - I am thankful for your business and look forward to serving you again soon!

Best regards,

Howard Jacobs
General Manager
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San Francisco, California
Top Contributor
104 reviews 104 reviews
21 hotel reviews
Reviews in 36 cities Reviews in 36 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed July 25, 2013

This place has a great location on the lake. Rooms are small but very nice. Linens very nice. Bathroom very nice. They have some very cute little touches to make it special, champagne at check in, snacks at 11 pm. But they miss a step or two in both banquets and housekeeping. First day housekeeping left a glass of water from previous night at bedside after cleaning the room. Last two nights no replacement of either coffee or creamers, two nights in a row. The front desk was informed the first day so there is an issue in communication or housekeeping. I was in a large group and the banquet staff was loud in back of house throughout the meetings for all three days, once someone walked in with their lunch surprised we were in the room, another time I had to go and ask them to stop talking. Lots of potential.....

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maidenhead
Top Contributor
150 reviews 150 reviews
40 hotel reviews
Reviews in 64 cities Reviews in 64 cities
76 helpful votes 76 helpful votes
5 of 5 stars Reviewed July 25, 2013

A wonderful located hotel set on the shores of Lake Washington away from the hustle bustle of Seattle city centre.

The staff were very helpful and efficient and the hotel a delight to stop at. There are great views over the Lake from the Beach Café where you can have dinner and also breakfast.

Now the gripe, the initial room allocated suffered from a constant air conditioning rumble, not what you expect from this standard of hotel, we talked to the staff whom were excellent and promptly changed our room, the replacement room was silent and we had a good nights sleep.

Kingsley Top Tip 1...Don't struggle into reception with the bags, the underground car park is very close to the hotel lift at ground level so easy to unload car at leisure

Kingsley Top Tip 2....If you want to get into downtown Seattle then use the nearby Park and Ride, buses run every 30 minutes (no. 255) and takes about 20 minutes. The stops are in Seattle are right in the centre, very convenient for Pike Street Market.

Kingsley Top Tip 3....Eat at 'Bin on the Lake' fantastic meal and outlook at Sunset.

We had a very enjoyable and memorable visit and this hotel was up there with the best on our month long road trip, helped by staff whom have been well trained in customer service

Room Tip: Avoid room 302, air conditioning noise
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salt Lake City, Utah
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 25, 2013

I booked our reservation on Travelocity the morning of the day of arrival. We arrived at the hotel around 6 p.m. & we were told that we had no reservation, they've been sold out for days & they had no rooms at all. I had the Travelocity confirmation that showed we had a confirmed reservation. I know this was a Travelocity glitch & don't blame Woodmark.

I was very upset because we were exhausted & had really looked forward to a relaxing evening at a nice hotel by the water. Mike was sympathetic and professional. He took charge & found us a room at the Westin downtown Seattle, arranged for Woodmark to pay for our night there, in addition to offering us a refund.

The whole mess ended up being a blessing in disguise because we loved staying in downtown Seattle & got to see so much more than we expected to.

Instead of taking the refund we asked Mike if he had any rooms available for the following night since we were planning to be in the area 2 nights, which he did. After a great night at the Westin & a fabulous day in downtown Seattle, we came back to the Woodmark for the next night's stay. Our room was upgraded & beautiful, the service was impeccable, the location was spectacular and we absolutely loved the Woodmark & will definitely stay here again. The "raid the pantry" was so fun too! Free snacks from 11 p.m. to 1 a.m.

This was our first trip to the Seattle area and we can't wait to come back!

Room Tip: we loved the balcony in the room
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  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Barbara, CA
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed July 25, 2013

This property is truly beautiful. Perfect location on the Lake. Nice restaurants. Lots of Microsoft, t Mobile and Costco money running around. Rooms are nice, but a notch below Four Seasons level. Biggest complaint is the Junior Varsity staff that runs the place. I check in at 10:50 and the 22 year old girl tells me that I'm "good" to order room service. Well, thanks, "dude". I order and a high school intern puts me on hold for 11 minutes and the returns saying "dude, the chefs are like totally gone". I then eat whatever is in the minibar for dinner, cursing Spicolli and his burn out friends. What type of 4-5 star hotel doesn't have 24 hour room service? Come on! This is Seattle not Yakima! This place has potential, but clearly needs new management and staff.

  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
howard j, General Manager at Woodmark Hotel, responded to this review, July 26, 2013
Thank you Mr. Four Star for your feedback about your recent stay at the Woodmark Hotel. My name is Howard Jacobs and as the General Manager of the Hotel am very concerned about the challenges you encoutered with the Reception team.

I can assure you that this is not the typical type of interaction our guests receive or would expect and will certainly address across our staff.

I know you have many choices when traveling to the Greater Kirkland, WA area and look forward to serving you again in the near future.

Thank you again for your feedback and I look forward to discussing your comments with the team today.

Best regards,

Howard Jacobs
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Contributor
19 reviews 19 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 23, 2013

The hotel has a superb location on the lake edge. Quiet but a short distance away from bars and restaurants and also downtown Redmond and Bellevue.
Rooms are a good size and well appointed.
There is an excellent restauarnt / bar attached to the hotel. Staff are helpful and friendly. A case in point; we were making a presenation to a well known local software company and needed to change the input to the TV set in the room to review our presentation. The front desk sent a maintainance man who made the alteration in minutes with no charge.
Negitives; I honestly cannot think of any! The hotel is ideal for business users and for anyone seeking a quiet retreat. Over the years my wife and I have used it scores of times

Room Tip: Obvious really - ask for a lake view but not one close to the lobby otherwise you can hear the chime...
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  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
howard j, General Manager at Woodmark Hotel, responded to this review, July 25, 2013
Thank you SliderB for your kind comments about the Woodmark Hotel. I look forward to sharing your feedback with our team today and remain thankful for your business. I hope to see you on an upcoming visit to the Kirkland, WA region and thank you again for your patronage.

best regards,

howard Jacobs
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Woodmark Hotel

Address: 1200 Carillon Point, Kirkland, WA 98033
Phone Number:
Location: United States > Washington > Kirkland
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #1 of 8 Hotels in Kirkland
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Woodmark Hotel 4*
Number of rooms: 100
Official Description (provided by the hotel):
This is found in Kirkland, a little suburb of Lake Washington. It is near a marina, which has restaurants, shops, and a spa. ... more   less 
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Also Known As:
Woodmark Hotel Kirkland

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