When you stay at a place numerous times over the years, it's interesting how your impressions can change. One bad experience doesn't mean the next one won't be great. That's why it's a good idea to take all reviews with a grain or two of salt, especially if the review is a one-off experience.
On a previous review, I criticized the front desk staff for their lack of attentiveness and downer personalities. On this visit, I found the staff consistently upbeat, helpful and friendly. What had changed? Did negative feedback have a result...or did I simply hit them at a bad time on the last visit? They did notice the TripAdvisor baggage tag on my luggage, but had already been really nice before that.
A couple of interesting changes had taken place. No longer were there slots for swiping keys on the room doors. Now, all you had to do was wave the key card in front of the sensor. Another change was the motion sensor on the light switch as you entered. The front desk staffer brought a piece of tape to put over the sensor so the light wouldn't come on in the middle of the night as someone made his or her way to the bathroom (thus waking others in the room). Unfortunately, this also made the light go out after a while automatically, even if someone was using the sink area. Also, after a day or so of tinkering with the tape, the sensor still was alert to movement in the night, causing the light to go on. This became a subject of humor more than a bother, however.
Another enigma quickly resolved was due to the shower knob having to be turned to the right, not the left, to gain hot water. We were assured this was not the case generally throughout the hotel.
All in all, this was a most pleasant visit.
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- Also Known As:
- Comfort Inn Kirkland Hotel Kirkland
- Kirkland Comfort Inn