We stayed here twice this month, one on the way to Idaho and one on the way back home since we liked it so much. Our first stay-we had a room on the 2nd floor. Best pillow top mattress I've ever slept on, room was fresh and cool during the summer heat. Decor is modern and new looking. White bedding with a color strip at the end. Multiple pillows on the bed. The women working on the front desk were efficient and friendly. Freshly baked cookies were waiting for us in the dining area. This hotel is dog friendly with a $10 fee and they provide a snack and clean up bag for your pet. The morning breakfast was one of the best that I've had for this type of hotel. Very extensive and well done for a free breakfast. On our way home we decided to stay in Kennewick again so I booked the hotel via my smart phone. Only when I received the confirmation did I notice that the screen had not reset to my chosen date. Caution-when booking online the date defaults to the next day. I immediately called the hotel to tell them what had happened and Daisy was a star in trying to help me. My cell service was really rough and my call kept dropping. Daisy kept calling me back and was very patient while trying to fix our issue. Thank you Daisy! All was taken care of we stayed our second night. This time our room was on the first floor. The bed wasn't quite as "cushy" and the flooring was different. I would definitely request a second floor room the next time we road trip through the state. Over all though, we will definitely make this our hotel when needing to stop in the tri-city area. The hotel has easy access off the freeway and is next to a Walmart, gas station, Home Depot, McDonalds and a Petco without feeling like it's a busy area. The hotel is very quiet, we had no noise issues at all. Parking was plentiful but full as the hotel was fully booked for the evening. Elevator for those who prefer to not take the stairs for the upper floors. Indoor swimming pool was clean and tidy. Breakfast area can get busy but there is additional seating just off the lobby and also outside if the weather is good. The hotel has some snacks and sundry items for sale at the desk, soda machines (Coke products) and an ice maker are available on the first floor.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for taking the time to wright a review of my hotel. I will share your comments with my staff. All of our beds are the same Sealy 720 plus pillow tops bought in a 2 year period. So I am not sure why they are different but they are. & thank you about your comment about refreshing your browser.
Jim Gibson General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.