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“14 years old....unbelievable!!” 5 of 5 stars
Review of BEST WESTERN PLUS Kennewick Inn

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BEST WESTERN PLUS Kennewick Inn
3.5 of 5 Hotel   |   4001 W 27th Ave., Kennewick, WA 99337   |  
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Ranked #1 of 15 Hotels in Kennewick
White Rock, Canada
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
15 helpful votes 15 helpful votes
“14 years old....unbelievable!!”
5 of 5 stars Reviewed April 4, 2013

April 2, 2013 we stayed at this place and figured it was a brand new motel. When we found out from staff that it was in fact 14 years old already we couldn't believe it. That just goes to show you that if you look after your things, they will look after you. This place has won awards for one of the best, in appearance and cleanliness and service. The owner is apparently in construction and it shows because he keeps the place in tip top shape. The rooms were very spacious with a little extra added comfort in a nice plush chair and ottoman in the room. They had Seattle's Best coffee in the rooms and in the lounge and at 6 pm they offered hot cookies and coffee and tea as well as hot chocolate if that is what you preferred. Their breakfast buffet had lots more to offer than most Best Western plus hotels. The staff was very considerate and friendly and couldn't say enough about the owner they worked for. All we came in contact with who worked there seemed to love their job. We would go out of our way to stay there again one day and highly recommend you to stay there if in the Kennewick area.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jimgibson7, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review, April 9, 2013
Dear Keith H.

Thank you for your review. I am pleased you enjoyed your stay. We believe that are breakfast is one of our strongest selling points, & yes we have a great owner who is always personally updating the hotel.

Jim Gibson General Manager
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307 reviews from our community

Traveler rating
    214
    75
    14
    3
    1
See reviews for
104
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14
55
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Pasco, Washington, Usa
1 review
1 of 5 stars Reviewed April 4, 2013

i requested quiet room at time of reservation. everything but quiet with room facing main hwy and harley davidsons sounding off better bring your earplugs. then there is the loud operation of the room conditioners. Eventually you'll fall asleep from but you'll be to exhausted to function the next day.

  • Stayed March 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jimgibson7, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review, April 9, 2013
Dear Richardc994

Thank you for your review. I offer my apology that you did not get a restful night sleep. I personally put you in room 336 the last room on the 3rd floor which has always been effective choice when I had a guest that requested a quiet room. I know my supervisor Stephanie has already responded to the email you sent to Best Western.

Jim Gibson General Manager
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Kalispell, Montana, Usa
1 review
5 of 5 stars Reviewed April 4, 2013

A clean, comfortable, and convenient place to stay. The icing on the cake is the free breakfast--it's first class! We walked to shopping, and enjoyed the great amenities provided. We will definitely stay again!


  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jimgibson7, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review, April 9, 2013
Dear Melaniek206

Thank you for your comments on my Hotel. Our breakfast staff works hard to put a nice breakfast for our guests.

Jim Gibson General Manager
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Washington State
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 27, 2013

Room was very nice and clean. I was there for a business trip and my main goal was to get a place with a hot breakfast and it was good. While not a "destination", the location is handy for the tri-city area.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jimgibson7, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review, April 9, 2013
Dear Cacaone

Thank you for your comments on my Hotel. We enjoy making our guests happy!

Jim Gibson General Manager
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Clarkston, Washington
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed February 13, 2013

I would have rated this hotel as very good had it not been for the disinterested staff at check-in. Both seemed to be more engrossed in their computers than welcoming guests. I review this on the Best Western website and received response from manager.
The location was further out than I expected but the rooms were clean and quiet. The breakfast was great. Overall I would consider this an average stay.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jimgibson7, General Manager at BEST WESTERN PLUS Kennewick Inn, responded to this review, February 17, 2013
Thank you for your comments on my Hotel. I would like to apologize again that my Desk staff were not attentive at check inn, I have reviewed your comments with my staff. Our breakfast staff works hard to put a nice breakfast for our guests.
Jim Gibson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Kennewick Inn

Address: 4001 W 27th Ave., Kennewick, WA 99337
Phone Number:
Location: United States > Washington > Tri-Cities > Kennewick
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 15 Hotels in Kennewick
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — BEST WESTERN PLUS Kennewick Inn 3.5*
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Also Known As:
Best Western Kennewick Hotel Kennewick
Kennewick Best Western

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