Although there were a few good things I could mention about the Cedars Inn Kennewick, all of the negative things completely outweigh the few positives.
The hotel botched my reservation. I called on January 24 for February 25 reservations for a soccer tournament that my daughter was attending. I asked the lady who made the reservation to send me an email confirmation when I made the reservation. I never got it. I called the next morning, again requesting an email confirmation, never got it. At 10:30 pm that night (Jan. 25) the Cedars Inn hotel calls and asks where I am. I explained the reservation was for February 25 and the lady said she would change my reservation to that date. Thirty minutes later at 11 PM she called back, and woke me up again. She stated she only had a handicapped room with a king, my original reservation was two queens. I said that would be fine and please send me a confirmation. Next morning, no confirmation. I called back and finally received my confirmation.
When we arrived on February 25 the lady at the counter was very unfriendly, almost rude. I explained to her I had a reservation and I had two girls who have reservations under the soccer team and provided the lady with their names. She stated she had no rooms keys left for the soccer team, that I would have to contact the individual who made the reservations, After finally getting my room key, which took about 10 minutes, I looked down and on the counter was a room key cover with my daughter’s name on it and the other girl name I had with me. I asked the lady about the key, and she looked down at it and realized she did have a room key for the girls. The key cover also had my name on the other side.
We checked into our rooms and I stated to unpack. I turned the TV on and found that the list of TV channels on the counter did not work on this TV. I went down stairs and the lady told me the list was incorrect, that I could go to channel 95 and find the list of channels.
At about 11 pm, I tried to get some sleep, but the rooms above me were occupied by a semi pro football team, and there was nothing quiet about them. I don’t’ think it was intentional, just poor quality construction, thin floors and walls.
The next morning I was up at 6 am, and took a shower and found little cheap towels. When I went down for breakfast, I was sadly disappointed. This is a continental breakfast, about what you get at a discount hotel. There were two ladies trying to cook waffles, but the waffle iron kept burning them. And the omelets were a joke. I settled on cold cereal and coffee.
On Sunday morning, I went down to breakfast at 7:15 am. The breakfast area was full, since there is only seating for 19 guests. I ended up standing and eating my cold cereal along with several other guests. I went to get coffee, and one of the containers was empty. I went and told the lady at the front counter and she went and replaced it. I also had tried to get OJ, but it was also empty and the red light was on, but the lady was in too big a hurry to get back to her chair and computer. After finishing my coffee, I went and told the lady the OJ was empty and the red light was on. She got up and exchanged it, and returned to her computer.
Our girls’ team came down about 8:15 for breakfast, and I asked if they could use the board room so they won’t take up all the seats. The lady at the front desk said no and was not very nice about it. Several other guests came down while the girls were having their breakfast, got their food and finding no room to sit down, went back to their rooms or stood. As soon as the girls were done eating, I had them clean up their tables and make room for other guests. From the time I arrive downstairs at 7:15 to the time I returned to my room, about 8:45, the lady at the counter never once cleaned the tables.
I also asked for late checkout on Sunday, to 12 noon, and was told no, and was very unfriendly about it.
The hotel states on the website we offer “ same level of comfort, luxury, affordability and service you'll find at our brand-new hotel and suites facility.” WRONG, this is nothing but a new and clean Motel 6 or Super 8. The staff is not friendly or welcoming, and by Sunday, they were rude and lazy. There is nothing luxurious about Cedars Inn. I asked the other parents how their stay was, none of them were pleased
I also sent an email to the GM three days ago and have not heard back.
Rob Nampa, ID
- Official Description (provided by the hotel):
- Great hotel in Kennewick, Washington, that offers a high level of comfort, luxury, affordability and service at the brand-new Red Lion Inn & Suites Kennewick Hotel. Conveniently located in the heart of Kennewick's business district, we're located across from Three Rivers Convention Center, Toyota Arena and a few blocks from Columbia Center Mall. Red Lion Inn And Suites rooms are well appointed and modern in decor. Select Comfort beds feature triple sheeting and premium bedding. 32-inch LCD TVs feature high-definition televisions with premium digital channels. Complimentary wireless Internet access is provided along with phones, MP3 docking stations, and free local calls. All guestrooms feature refrigerators and microwaves are provided. All guestrooms are non-smoking. ... more less
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- Also Known As:
- Cedars Inn And Suites
- Cedars Hotel Kennewick