We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Disaster” 1 of 5 stars
Review of Red Lion Inn & Suites

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Save
You added Red Lion Inn & Suites to your Saves list
Red Lion Inn & Suites
2.5 of 5 Hotel   |   602 N Young St, Kennewick, WA 99336   |  
Hotel amenities
Ranked #4 of 16 Hotels in Kennewick
Certificate of Excellence 2014
Lynnwood, Washington
1 review
“Disaster”
1 of 5 stars Reviewed August 16, 2013

Our client booked a room for a business trip. There was a convention going on so no government rate was available. The client tried to cancel the room the day of expected arrival but was not allowed to. Upon arrival the facility was booked solid and the "king" room had been given away. Client & husband were given a double bed room, but charged for king size. There was no electrical power in the room & when client again asked to be released from the reservation (they had found a room further down the road at less cost), the front desk tried to get approval, but there was no manager available & it was denied. Their experience was extremely stressful and utterly unacceptable. They have reported the incident to the corporate headquarters.

Stayed August 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa B, General Manager at Red Lion Inn & Suites, responded to this review, September 16, 2013
We apologize for any inconvenience. Thank you for bringing this to my attention. We strive to always give each guest a relaxing stay with us. I will definitely be looking into this matter. We hope that you will give us a second chance to show you this is not how our hotel normally operates. We hope you have good travels in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

210 reviews from our community

Traveler rating
    95
    68
    26
    7
    14
See reviews for
59
46
10
61
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Any
English first
Calgary
Senior Contributor
36 reviews 36 reviews
28 hotel reviews
Reviews in 29 cities Reviews in 29 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed August 15, 2013

Room 210. Near an airport but didn't hear a single plane. The staff were helpful and knowledgeable. The room looked nice and was very comfortable. We got a great night's sleep. Restaurants are nearby. The breakfast has variety but there is not a lot of seating if you hit a busy time - we didn't.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa B, General Manager at Red Lion Inn & Suites, responded to this review, August 16, 2013
Thank you so much for taking the time to provide feedback. We strive to provide all of our guests with the most comfortable experience possible. We hope that you visit us in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 27, 2013

I decided to stay here because the hotel was close to my destination and because it was new. Boy do I regret that decision.

When I checked in, there was one person ahead of me and it still took 20 minutes for me to get my room keys. The rep was good and went over the amenities of the hotel. My room was a different story. First, the bathroom. No toilet paper and no water pressure from the shower. When I say no pressure, it like trying to wash your car when the hose is kinked. A 10 minute quicker shower turned into a 30 minute ordeal.

The room setup was average but the cleanliness was a HUGE disappointment. There was food pieces and used napkins under my bed. Talk about gross. Pretty disappointing for a new hotel let alone a hotel that asks you to rate their facility and then is below a normal standard of CLEAN.

When I checked out the next day no one was in line at the counter. The clerk (different individual from the night before) was sitting on a box with her head buried in her hands. I had to raise my voice to get her attention. She never asked how my stay was or even spoke, she just handed me my bill and say back down. Go figure.

All in all, this facility is below average and the staff need training in customer service 101.

Thumbs Down.

T

  • Stayed July 2013, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa B, General Manager at Red Lion Inn & Suites, responded to this review, August 16, 2013
Thank you for taking the time to express your concerns regarding your stay with us. We strive to make the guest feel as comfortable as possible. I will be addressing your concerns and I hope that you will give us second chance to prove to you that this isn't a normal stay. Our expectations are to have immaculately clean rooms. We do room checks on a regular base randomly. I can assure you I will be looking into this matter further. Please know we appreciate your feedback and thank you for your business.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 16, 2013

The gal at the front desk upon arrival was friendly and a great help and answered our numerous questions. We would definitely stay here again. Our room was clean, bathroom was clean and the bed very comfortable.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa B, General Manager at Red Lion Inn & Suites, responded to this review, July 17, 2013
Thank you for taking the time to rate us on Trip Advisor. Its good to hear my staff is giving good customer service. We strive to be rated #1 in the Tri Cities and to give exceptional customer service.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ogden, UT
Top Contributor
87 reviews 87 reviews
12 hotel reviews
Reviews in 22 cities Reviews in 22 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed July 9, 2013

got a great deal online and so booked for a night stop while heading to Seattle. Room was very nice, clean, spacious, great for having kids with us. Hotel staff were awesome, friendly and great helps. Their recommendation for dinner was great. Hotel breakfast was better than average. We really enjoyed our stay.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa B, General Manager at Red Lion Inn & Suites, responded to this review, July 17, 2013
Thank you taking the time to rate us on Trip Advisor we truly take pride in our hotel. We hope that every customer have a enjoyable stay and leaves wanting to come back and stay with us again. We hope to see you in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed July 7, 2013

I stayed here over a weekend in April 2013 for a house-hunting trip before I moved to the Tri-Cities to accept a new job. I chose this place because it was pet-friendly and I would have my cat with me for one night (arrived late Fri / early Sat morning, then took her in Saturday morning to the vet to be boarded until I returned). However, although I specified that I'd have my cat with me and clearly had her when I checked in at 1 am, this was never acknowledged and I was not charged a pet fee (yay?).

The hotel had changed from a Cedars to a Red Lion, apparently the day before I made the reservation. The Rad Cab driver was not aware of the change and dropped me off at the other Red Lion at around midnight, peeling off as I trudged inside. That was a delay. Once I arrived at the correct Red Lion, they could not locate my reservation, but I had the online booking receipt and confirmation, so they coughed up a room amidst chatter about whether I was legit (while I was standing there at 1 am with my baggage and cat in tow).

The next day, similar confusion reigned as the rental car person could not locate the hotel. When I asked the front desk girl for the address (since I was waiting in the lobby and thought she might know the address where she worked), she kept insisting that the rental car driver go to a Holiday Inn Express (I think) that was located half a block away because you could see the hotel we were at from the Holiday Inn Express. The frustrated rental car guy insisted that his GPS could locate the hotel if he had the address. Flakey front desk girl for some reason gave him the address of the other hotel, which wasted about half an hour, since he thought I was at the other hotel, because why would a front desk person give me the wrong address to another hotel? Weird ... maybe she was disgruntled about the changeover? Everyone there was constantly confused and asking them the most basic of questions created more chaos.

Intermingled with this confusion was the fact that the place was crawling with 13-year-old soccer team girls who were new to the hotel experience and spent a lot of time sitting in the hallways, chatting and slinging soccer balls at each other. Their coaches and/or chaperones and/or parents or whoever they were hung out in the small lobby breakfast area which was not a bar, but they seemed to make do with their own libations. The girls were behaving better than their purported supervisors, who would attempt to engage one in conversation in slurred speech.

Breakfast was free, but the place was 3-deep in people on both Saturday and Sunday for my stay, so I never ended up eating there. On the bright side, they've probably redone the rooms a bit --- or at least someone on Craigslist was selling armoires hand-over-fist and claiming they were from this hotel -- so things may be on the upswing.

I stayed at several hotels in the Richland-Kennewick area during my interview and moving process. This one I'll steer my friends who aren't 13-year-old soccer prodigies away from, at least during April tournament season.

Room Tip: Make sure you hold onto your confirmation - you'll need it. Ask whether the place will be over-r...
See more room tips
  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa B, General Manager at Red Lion Inn & Suites, responded to this review, July 17, 2013
I apologize for any confusion that may have occurred. Switching over from a new system does have its challenges with learning and changing brand standards. I can assure you that we have overcame all challenges and are focused on making each stay with us pleasant and welcoming. We hope that you do give us a second chance so you can see we have done everything in our power to make all our guests happy.

We are a newer property and the some of the GPS devices do not recognize our address. So to make it easier for our guests we do give them a address that is right next to us so they can find us easier with no hassle.

Thank you for your feedback and again we hope to see you in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richland, Washington
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 5, 2013 via mobile

Stayed here for one night while visiting family. Very clean, great beds and good size room. Everyone I encountered was friendly and helpful. Would definitely stay again! Manager's reception was offered but had plans so didn't get to try it. Will next time. The nice thing about this hotel, in addition to being new is that it is off the busy street but a few blocks from restaurants and Columbia Center.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa B, General Manager at Red Lion Inn & Suites, responded to this review, July 17, 2013
Thank you for staying with us. We appreciate your business and appreciate your feedback we hope to see you back soon and hopefully this time you will be able to enjoy the Managers Reception. Happy Travels!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Red Lion Inn & Suites? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Red Lion Inn & Suites

Address: 602 N Young St, Kennewick, WA 99336
Location: United States > Washington > Tri-Cities > Kennewick
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Kennewick
#4 Business Hotel in Kennewick
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Red Lion Inn & Suites 2.5*
Number of rooms: 61
Official Description (provided by the hotel):
Great hotel in Kennewick, Washington, that offers a high level of comfort, luxury, affordability and service at the brand-new Red Lion Inn & Suites Kennewick Hotel. Conveniently located in the heart of Kennewick's business district, we're located across from Three Rivers Convention Center, Toyota Arena and a few blocks from Columbia Center Mall. Red Lion Inn And Suites rooms are well appointed and modern in decor. Select Comfort beds feature triple sheeting and premium bedding. 32-inch LCD TVs feature high-definition televisions with premium digital channels. Complimentary wireless Internet access is provided along with phones, MP3 docking stations, and free local calls. All guestrooms feature refrigerators and microwaves are provided. All guestrooms are non-smoking. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Travelocity, Booking.com, Orbitz, Hotels.com and Priceline so you can book your Red Lion Inn & Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Cedars Hotel Kennewick
Cedars Inn And Suites

Owners: What's your side of the story?

If you own or manage Red Lion Inn & Suites, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.