Our client booked a room for a business trip. There was a convention going on so no government rate was available. The client tried to cancel the room the day of expected arrival but was not allowed to. Upon arrival the facility was booked solid and the "king" room had been given away. Client & husband were given a double bed room, but charged for king size. There was no electrical power in the room & when client again asked to be released from the reservation (they had found a room further down the road at less cost), the front desk tried to get approval, but there was no manager available & it was denied. Their experience was extremely stressful and utterly unacceptable. They have reported the incident to the corporate headquarters.
- Official Description (provided by the hotel):
- Great hotel in Kennewick, Washington, that offers a high level of comfort, luxury, affordability and service at the brand-new Red Lion Inn & Suites Kennewick Hotel. Conveniently located in the heart of Kennewick's business district, we're located across from Three Rivers Convention Center, Toyota Arena and a few blocks from Columbia Center Mall. Red Lion Inn And Suites rooms are well appointed and modern in decor. Select Comfort beds feature triple sheeting and premium bedding. 32-inch LCD TVs feature high-definition televisions with premium digital channels. Complimentary wireless Internet access is provided along with phones, MP3 docking stations, and free local calls. All guestrooms feature refrigerators and microwaves are provided. All guestrooms are non-smoking. ... more less
- Reservation Options:
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- Also Known As:
- Cedars Hotel Kennewick
- Cedars Inn And Suites