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“A good stay” 4 of 5 stars
Review of Comfort Inn

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Comfort Inn
2.0 of 5 Hotel   |   440 Three Rivers Dr., Kelso, WA 98626   |  
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Choice Privileges Points
Ranked #5 of 7 Hotels in Kelso
Saint-Lazare-de-Bellechasse, Canada
Top Contributor
63 reviews 63 reviews
35 hotel reviews
Reviews in 30 cities Reviews in 30 cities
25 helpful votes 25 helpful votes
“A good stay”
4 of 5 stars Reviewed March 1, 2014

The hotel is a standard comfort inn. It is located for a traveler, just off the I5. Rooms are clean, internet works well, breakfast is ok and the staff is professional. There are several good restaurants nearby. I will come back again.

  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortInnKelso, Front Office Manager at Comfort Inn, responded to this review, March 4, 2014
Thank you for taking the time to give your review of your stay. We appreciate the kind words, and we are encouraged to always give our best effort to make all of our guest's stays memorable. We hope to see you again soon.
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71 reviews from our community

Traveler rating
    16
    27
    15
    8
    5
See reviews for
16
22
7
8
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • German first
  • Any
English first
Oliver, Canada
Top Contributor
195 reviews 195 reviews
59 hotel reviews
Reviews in 51 cities Reviews in 51 cities
79 helpful votes 79 helpful votes
3 of 5 stars Reviewed January 10, 2014

This is a pretty standard comfort inn. The room was good - northing special - there was a microwave popcorn bag in the corner and popcorn on the floor - no big deal but it should have been cleaned up. The beds were comfortable.

Checkin was smooth - the lady at the desk was helpful.

The continental breakfast was pretty much motel standard - not special but it got us on our way in the morning.

The hotel has a nice looking indoor pool and hot tub area but we didn't try it out.

Room Tip: Choose the side of the hotel that does not face I-5
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  • Stayed January 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortInnKelso, Manager at Comfort Inn, responded to this review, February 13, 2014
Thank you for your comments. You are absolutely right, the popcorn bag should have been picked up. This has been brought to the attention of our housekeeping department. As for the breakfast, we meet or exceed all standards for Comfort Inn's "Your Morning Breakfast." We always welcome suggestions for improving the guest experience. We hope to see you again one day.
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Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed November 30, 2013

I travel a substantial amount- and I don't stay in 5 star hotels or expect to be pampered every step of the way, but I find that for the most part, there's a minimum expectation at each hotel for cleanliness.

This hotel doesn't meet that minimum expectation. I hate being critical of people and places, but the Comfort Inn in Kelso was a new low.

Bathroom was not cleaned whatsoever on arrival. Hair in the sink, on the dryer, in the shower. Toilet had not been cleaned. I'm certain they replaced the amenities, folded the TP and walked out. Room phone did not work. Carpet was frayed and ripping. If there's free food, I ALWAYS partake, but I could not for the life of me eat more than a few bites of what was available at breakfast. It wasn't food.

What I will say is that the front desk staff was warm, friendly, and welcoming. They provided recommendations for restaurants and bars, warm cookies and always were courteous. Considered switching hotels after the 1st of 3 nights, but front desk staff was what kept me there. You get what you pay for- But I won't be visiting again.

  • Stayed October 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortInnKelso, Manager at Comfort Inn, responded to this review, December 3, 2013
Thank you for your feed back. We value all guest comments. We appreciate your satisfaction with our staff service. We are well above the minimum standards set by Choice Hotels in cleanliness, "Your Morning Breakfast for the Comfort Inn Brand. Our breakfast features three fresh fruits, two varieties of hot waffles, sausage, scrambled and hard boiled eggs, potatoes, a variety of hot & cold cereals, a variety of yogurts, muffins, danishes, breads and two kinds of 100% juices. Our coffee is served 24-hours. Also our indoor pool and spa with excercise equipment is open for 24 hours to provide convenience and comfort to our valued guests like you.
We have completely remodeled the entire hotel and guest rooms. Actually we installed the new Comfort Inn "Yours Truly Bedding" in March 2013 and were the first Comfort Inn to comply with the new bedding program by Choice Hotels. We have checked our front desk logs and discussed the matter with the staff, but did not find any dissatisfaction expressed by you during your stay. We would very much like to discuss the issues with you. Please call us so we can fully understand the inconvenience that you experienced during your stay.
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Travelers are raving about these Kelso hotels

Kassel
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed November 4, 2013

It's a nice hidden motel at the edge of the mall, with a very friendly check-in staff, a comfortable room, good breakfast in the morning and a good place to start the adventure of volcanos. We would stay here again. Thank you!!!

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortInnKelso, Front Office Manager at Comfort Inn, responded to this review, February 27, 2014
Thank you for taking the time to share your experience. We are grateful for the kind words. We hope to see you again soon.
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Yelm, Washington
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 3, 2013

We were pleasantly surprised at our experience at the Comfort Inn in Kelso WA. We were two weary travelers after weeks on the road and decided on the Comfort Inn purely for the fact it was right off I-5 & available. What a wonderful hidden gem!!
From the efficient very friendly check-in staff, to the extremely comfortable room, the good breakfast in the morning to the wonderful lady who was 'in charge' of the breakfast buffet, our entire stay was great.
We did not think the 'motel at the edge of the mall' would offer such great service. We would definitely stay here again and are now fans of the Comfort Inn chain :) Thank you!!!

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortInnKelso, Manager at Comfort Inn, responded to this review, December 3, 2013
Thanks so much for the encouraging review. We are rewarded with the knowledge that our hard work pays off.
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Nanaimo, British Columbia, Canada
2 reviews
5 of 5 stars Reviewed November 2, 2013

We really enjoyed our stay at the Comfort Inn in Kelso Washington. The hotel is great and we always go over to Izzy's for dinner. It is a really great place to eat. We belong to Choice Privileges and because we stay at Comfort Inn's a lot we are considered Elite Diamond which entitles us to upgrades. We always get really nice rooms with a good breakfast. The service is always top notch.

Room Tip: Join Choice Privileges. It's really good.
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortInnKelso, Front Office Manager at Comfort Inn, responded to this review, November 5, 2013
Thanks so much for your kind words. We are encouraged to be even better when we hear such praise. See you next time!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Spokane, Washington
1 review
2 of 5 stars Reviewed November 2, 2013

I was greeted with indifference by the desk clerk and the room smelled bad. Also, the bathroom switches were worn out and sometimes didn't work and the push buttons on the window heater were very difficult to depress. Breakfast was poor--especially those soggy potatoes--and the food was cleared away before nine o'clock, the stated breakfast ending time.
I have stayed at this property several times, but this most recent experience has me looking for somewhere else for my next trip to the Kelso-Longview area.

  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortInnKelso, Front Office Manager at Comfort Inn, responded to this review, November 5, 2013
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I have reviewed procedures with the breakfast attendant as well as our housekeeping and maintenance departments to prevent the issues you mentioned in the future.

Please inform the front desk right away of any problems you encounter. The sooner we hear about a problem, the sooner we can correct it.

We consistently score above the standards for our brand, and are always working to improve our guest's experience. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn

Address: 440 Three Rivers Dr., Kelso, WA 98626
Phone Number:
Location: United States > Washington > Kelso
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 7 Hotels in Kelso
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn 2*
Number of rooms: 57
Official Description (provided by the hotel):
The Comfort Inn Kelso - Longview hotel is off Interstate 5 within the Three Rivers Mall complex and adjacent to several restaurants, movie theaters and shops. Our smoke-free hotel is minutes from: •Downtown Longview •Three Rivers & Mint Valley Golf Courses •Lower Columbia College •Columbia Theatre •Cowlitz County Expo Center Just a short distance from Mount St. Helens National Volcanic Monument, the hotel offers a convenient place to stay, shop, eat, enjoy theaters and visit the historic monument. Whether visiting the Kelso-Longview area for business or pleasure, you can be assured of relaxing accommodations, excellent guest services and affordable rates at the Comfort Inn Kelso - Longview hotel of Kelso, Washington. ... more   less 
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Also Known As:
Comfort Inn Kelso
Kelso Comfort Inn

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