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“great place with one exception” 4 of 5 stars
Review of Silver Reef Hotel Casino and Spa

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Silver Reef Hotel Casino and Spa
4876 Haxton Way, I-5 exit 260, Ferndale, WA 98248   |  
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Hotel amenities
Ranked #1 of 3 Hotels in Ferndale
Langley City, Canada
Top Contributor
58 reviews 58 reviews
27 hotel reviews
Reviews in 30 cities Reviews in 30 cities
101 helpful votes 101 helpful votes
“great place with one exception”
4 of 5 stars Reviewed July 21, 2013

We have a weekend place in Birch Bay so my husband and I enjoy the casino every weekend. We enjoy the live entertainment on Saturday nights, the many restaurants, the gaming and overall atmosphere. We have stayed at the hotel also but not since we purchased a place so close.You never have to wait to play your favorite games as they have plenty of machines especially with the recent addition of the events complex. Throughout the hotel and casino areas the service is excellent and the place is clean. The exception to this would be the Portage Bay Lounge area. The bar portion is fine but we have tried twice now to have something to eat in the Lounge area and were completely ignored on both occasions. Last weekend the waitress in that section spent her time swearing and discussing an issue she was having with another server while we sat and waited and finally left. Yesterday we thought we'd try it again and find that the staff at the bar seem to congregate down at the back and talk together between bar customers. We left again. We have eaten several times at the Steak House, The Cantina, The Red River Buffet and have taken many a pizza home with us. The food at this casino is great and the pricing reasonable and the service excellent. At times a hamburger or club sandwich would be just right and this is the place to get that. I am writing this review in hopes that the Management staff will be aware of this situation in an otherwise wonderful resort.

Room Tip: During July 4th festivities get a room overlooking Boom City to get a view of the fireworks.
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  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AaronThomas, Director of Marketing at Silver Reef Hotel Casino and Spa, responded to this review, August 2, 2013
Dear happyholidayer,

Thank you for your review of your recent visit to Silver Reef! We're happy that your expectations of our service was met and it sounds like it was exceeded. We are not happy to hear that one of our servers did not consistently serve you and we will have a talk with our bar staff. Thanks so much for letting us know. Great room tip as well! We hope to see you back very soon!
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196 reviews from our community

Traveler rating
    78
    72
    26
    10
    10
See reviews for
38
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
  • English first
  • Any
English first
burnaby,B.C.
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 18, 2013

I have been coming to the Silver Reef for over 4 years with Paramount Travel. I feel like I've arrived home when I get there. The staff in the whole complex are friendly and helpful . I just got back July 17th and had a wonderful stay. The food in the Cantina was very good and the staff were so nice. My only complaint is there was too much food and could only eat half of it! Thanks to all for a very pleasant get-away.

  • Stayed July 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AaronThomas, Director of Marketing at Silver Reef Hotel Casino and Spa, responded to this review, August 2, 2013
Hi sheila d,

We're very happy to read your review of a recent visit to Silver Reef! I guess having too much food could be construed as a good thing? LOL. We are happy to have you as a guest with all the other guests from Paramount Travel Bus. We hope to see you back very soon!
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Vancouver
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 15, 2013

We have been going to Silver Reef pretty much since the hotel opened - about 3 or 4 times a year. It's a nice drive from where we live and always enjoyable. The rooms are very nice and reasonably priced, especially if you join the Diamond Dividend Club - $30 off.

The breakfast buffet that comes with the room is also surprisingly good. There are always a couple of types of eggs with potatoes (although no sausage or bacon), fresh fruit, waffle/toast station and more.

I have not dined at the Red River Buffet, but the Steak House restaurant is definitely worth a try. Fine dining as good as you'll find in a major center. Excellent service, knowledgeable staff, good wine list and delicious cuisine. Reasonably priced for this level of dining, the Steak House does not disappoint.

If you go to Bellingham first to do some shopping, you can drive the scenic ocean route around the Lummi Reservation to get to the hotel. All in all, a great destination for a quick getaway.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AaronThomas, Director of Marketing at Silver Reef Hotel Casino and Spa, responded to this review, August 2, 2013
Hi bonrobb,

Thank you for your review of a recent stay with us. We're delighted to see how well you described your stay with us. We hope that we met and exceeded your expectations and we hope to see you back very soon!
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Missoula, Montana
Top Contributor
163 reviews 163 reviews
60 hotel reviews
Reviews in 51 cities Reviews in 51 cities
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed July 8, 2013

And, there is a spa too! The Silver Reef Hotel Casino and Spa makes it fun to escape, take a cool swim in the salt water, enjoy the spa H2O products and relax in the surroundings in Ferndale which is very close to Bellingham, WA. Rent a car at the airport or take the free shuttle right to the hotel. Rooms are spacious and easy on the eyes. Take a spin around the casino or choose from many restaurants inside the hotel. Visit Lummi Indian Nation to learn the cultural history and traditions. Or, just rest your head on the plush feather pillows - it's all good.

Room Tip: Reserve the second floor only if you are a smoker.
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  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AaronThomas, Director of Marketing at Silver Reef Hotel Casino and Spa, responded to this review, July 10, 2013
Hi Eds44,

Thank you so much for your review of your recent visit with us. We're very delighted to hear how well we did to serve you and all the great tips you are sharing with fellow TripAdvisor readers.

Thank you for your patronage and your feedback; both make our day!

We hope to see you soon!
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Portland, Oregon, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 7, 2013

stayed at hotel-excellent & good price. the buffet is VERY small-serving stations so close to tables we had peoples butts in our faces as we ate. gaming area has no beverages stations. no table games in nonsmoking. main casino had good selection of slots. table games shuffle after each hand with multiple decks increasing house odds. hotel/casino staff were helpful. overall a good experience but definitely have room for improvement especially the buffet..

Room Tip: recommend the 5th or 6th floor for quiet.
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  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AaronThomas, Director of Marketing at Silver Reef Hotel Casino and Spa, responded to this review, July 8, 2013
Hi CryPeg,

We were happy to hear that your latest hotel stay went well; we wish the same could be said about your experience at our Red River Buffet. Most casino properties do not have table games in a smoke-free environment, mainly because there isn't the demand for it as there are with the smoking environments. We are positive that our table games dealers only shuffle after most of the deck has been dealt.

Your input is very appreciated and we hope to see you back very soon!
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Abbotsford, Canada
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 6, 2013

My daughter and I went to the buffet for dinner last Saturday ..It was sooo bad, I have eaten at a great many buffets, many of which were in casinos in Nevada but also at Tulalip and Angel of the Winds. Both of the later were excellent dinners..At best the dinner here was luke warm a very poor selection and rock bottom in the quality department..I have read that the seafood one is good but after our experience I will never try it.Paying 50.00 for 2 buffets that left us far less than satisfied will not be something I repeat. We are in agreement with others that the only thing good was the bun.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Location
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AaronThomas, Director of Marketing at Silver Reef Hotel Casino and Spa, responded to this review, July 8, 2013
Hi sherlocke,

Thank you for your recent review about your last visit to Silver Reef Hotel Casino Spa. We were very disappointed to read how poorly the quality of our buffet food offerings. This normally is not the case as we receive hundreds of positive reviews throughout the year about how each of our buffet items are hot, flavorful and fresh. We hope that you consider trying us again in the near future.
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2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 3, 2013

My Husband and I have been weekly customers for over three years now. We come every Saturday for dinner, drinks and for some fun gaming. We are from Canada and the Casino's back home are expensive and had terrible slots. The Silver Reef has turned out to be just as terrible as any Canadian casino, if not worse. They raised their drink prices and the machines are horrible. We used to do pretty decent and win some weekends and or course lose some. For months now even before the expansion the casino has been sucking us dry. We talk to other Canadians and they agree the place has gotten bad and there is no reason to come here instead of at home. I would also like to point out that the game choices suck. They removed all of our favorites such as Star Wars, Wolverton, Haunted House and Party in Rio to only replace them with higher betting machines. With all the money they are making it would be nice to at least have some good games like Batman, Clue, Lord of the rings, Aladdin, wizard of Oz etc. The only popular newer game they have is The Hangover and it's a dollar minimum. The people in charge should go to Vegas and see what real machines are. My Husband and I decided we will not be going back every weekend and instead save our money for Vegas trips. It really is too bad that they are getting too big and feel they can charge more and tighten up the machines. We will miss coming here, but we don't have unlimited funds to lose.

  • Stayed July 2013, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AaronThomas, Director of Marketing at Silver Reef Hotel Casino and Spa, responded to this review, July 11, 2013
Thank you for your review of your recent visit on TripAdvisor.com. We sincerely appreciate you coming to see us. We are disappointed to see that we failed to meet and exceed your expectations.

We receive thousands of positive comments about how we keep our slot floor very fresh with the hottest and newest Washington State approved slot titles. Unfortunately, many of the slot machines that you name are not approved by Washington State. As soon as the mentioned slot titles are available, I’m sure we’ll be putting them on the casino floor for your enjoyment. As for the drink prices, Silver Reef offers mostly top-shelf name brands for our guests’ enjoyment.

We feel that our guests’ experience at our property is far superior than what you will find at any casinos in Canada, mainly because our guests may enjoy smoking and drinking on the casino floor; which is not available in Canada. We also feel our customer service exceeds what you will find in most Canadian casinos.

TashaDuddek, your patronage is important to us, and even more important is your feedback. Thank you so much for sharing your experience with us!
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Additional Information about Silver Reef Hotel Casino and Spa

Address: 4876 Haxton Way, I-5 exit 260, Ferndale, WA 98248
Phone Number:
Location: United States > Washington > Ferndale
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Ferndale
Price Range (Based on Average Rates): $$
Official Description (provided by the hotel):
Come enjoy Washington State's hidden jewel, the Silver Reef Hotel Spa. We have a beautiful 6-story hotel complete with 101 Deluxe Room, 4 suites, free Wi-Fi, Plush beds, exercise room and indoor pool! Our full service spa has treatment rooms, whirlpool, serenity room, hot tub and sauna! ... more   less 
Reservation Options:
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Also Known As:
Silver Reef Hotel Ferndale

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