Just wanted to let both the staff and other travellers know that having stayed at a number of properties in the Tacoma area, I will be returning to this hotel when I visit family next time. I stayed for a week, having my parents for about two or three nights with me. Both during the time that we were there, and during the time that I was by myself, the hotel exceeded my expectations. I love the facilities they have in-house, and will be using the pool next time as I did the gym. Hot breakfast was good-- and they made a point to ask for my input about the food when they noticed I stayed more than a couple of days there. Having cookies and milk at the end of the day helped me to wind down regardless of whether I had a long day or not. The location is not far from anything you need in Federal Way, but away from the busyness and mayhem further north.
When I did find something that needed to be taken cared of, the staff did it expeditiously and with utmost concern for my satisfaction. The shower curtain rod came loose and fell while I was using it one morning. When I told Nikki at Front Desk this, she assured me that it will be replaced and taken cared of, and when I came back after lunch, not only was it repaired but ended up being better than before. A similar incident with the telephone buzzing across all rooms in the first floor in the middle of the day was similarly taken cared of when I reported it to a different person manning the front desk. It is important to note that this hotel not only tries its best to rectify any situations that arise, but make it a point to make it better.
The hotel and the rooms are very clean, and since I had asked for a room outright that is far from the elevator and away from any noise whatsoever, my room was quiet. I was able to get laundry done during my stay thanks to the facilities they have. Even when the conference room had events being held during my stay, I never felt intruded upon especially in the evening.
Thanks to Nikki and the staff for a job well done. I will definitely recommend this to family and friends visiting my family in Tacoma. It is much better than anything you can find either in Tacoma or in Federal Way for that matter.
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- Also Known As:
- Quality Inn Federal Way
- Federal Way Quality Inn