I take my kids here every year for New Years eve and its a great place to stay and my kids LOVE IT!We love it because of the pool and the location of the hotel is awesome. We will continue to go there every year! We have stayed at other Quality Inn's and none of them were as nice as this one. Thanks, Albert Pete

I have stayed at this Quality Inn for almost seven years. During that time the hotel has gone two owners (now on their third) and a bank repo. According to the Customer Service department at the Choice Privileges office, I have stayed at this property 47 times in the past eleven months, some of those stays consisting of multiple days. Each owner, in addition to the bank honored the corporate rate that my company allowed us to spend and had always treated me like a member of the family, not just a guest… until the new management recently took over. When I tried to check in this past Thursday I was told by Mr. Modi, the General Manager that they would no longer honor my rate of $65.00 a night. I tried to explain that I have been a loyal guest for many years and stay there often, as I do business in the Federal Way / Seattle area. After discussing this for a couple of minutes, the Manager actually had the nerve to say, “You can’t expect us to not make any money” and did not even attempt to work out a compromise. I felt completely disrespected and certainly not like a valued Diamond Elite member. So I left, drove down the street a couple of miles and checked into their sister property, which was a much nicer hotel AND they gave me a rate that my company would approve. The irony in this situation is this. When I drove by the Quality Inn later that night on my way back from dinner there were barely any cars in their parking lot. Also, when I pulled them up on my computer, the online rate for that same night was $65.00, exactly the amount that they refused to honor earlier that day! I will miss the wonderful (original) staff at this hotel, but not the new management. Sad, but it looks like they will run the property into the ground by treating guests horribly and longtime, loyal guests like me won’t be back.

I checked in to find my toilet not only broken but FILTHY! The GM replaced the guts but did not clean the brown poo stains. Instead he left his nasty towel in the floor to catch the leaking water. I asked to be moved, they refused. The GM did not even apologize, rather acted like it was my fault. No one ever apologized nor made any attempt to make it right. When I asked about compensation for having a disgusting toilet another idiot told me "you are getting a good room rate". Zero customer service. I was not getting a "good rate" I got the same rate I always get. These people have no idea what customer service it.

I have stayed at this hotel for 10 years and since it opened. It changed hands and it is now run down, dirty and the Slum Dog of Federal Way. The beds are awful, floor worn out and the front awning is falling down and propped up with braces. I wish I could post the photos I took, you would throw up!

I will never stay here again and will tell everyone I know in the swimming community how awful this place has become.

If you want to stay at a dump pick this place.

We stayed here for two nights while in town for a family emergency. We got a jacuzzi suite for only $10 more dollars than a regular room. Let me tell you - it was worth it with all the family stress going on. The room itself was very clean and the beds were comfortable. The jacuzzi was just meh...the pressure wasn't all that strong, but it still felt nice.

The breakfast in the morning was great - hot eggs, sausage, bacon, waffles, fruit, cereal, coffee, juice, etc. The breakfast was being regularly monitored and refilled too.

The staff were great - the woman who checked us in was so helpful when we asked for restaurant recommendations.

A great place to stay, good value for the money. We'd stay here again!