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All 12 Federal Way hotels

Quality Inn & Suites Federal Way: Traveler Reviews

2.5 of 5
1400 S 348th St, Federal Way, WA 98003
Hotel amenities
Quality Inn & Suites Federal Way
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Ranked #3 of 12 hotels in Federal Way
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24 reviews from our community

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1 review
“Filthy, run down, awful staff”
1 of 5 stars Reviewed December 2, 2012 via mobile

I checked in to find my toilet not only broken but FILTHY! The GM replaced the guts but did not clean the brown poo stains. Instead he left his nasty towel in the floor to catch the leaking water. I asked to be moved, they refused. The GM did not even apologize, rather acted like it was my fault. No one ever apologized nor made any attempt to make it right. When I asked about compensation for having a disgusting toilet another idiot told me "you are getting a good room rate". Zero customer service. I was not getting a "good rate" I got the same rate I always get. These people have no idea what customer service it.

I have stayed at this hotel for 10 years and since it opened. It changed hands and it is now run down, dirty and the Slum Dog of Federal Way. The beds are awful, floor worn out and the front awning is falling down and propped up with braces. I wish I could post the photos I took, you would throw up!

I will never stay here again and will tell everyone I know in the swimming community how awful this place has become.

If you want to stay at a dump pick this place.

  • Stayed December 2012
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jim m, Manager at Quality Inn & Suites Federal Way, responded to this review
December 7, 2012
Dear Customer, This is the GM of Quality Inn & Suites of Federal Way. I appreciate your feedback. The general practice of a hotel is that when a customer makes a complaint, it is our duty to fix the "problem" or make the customer comfortable within half an hour. We have fixed the toilet issue within ten minutes of your complaint. Ma'am I would like to also point out that our customer service has always been above satisfactory, I'm sorry you had a bitter experience; I would just like to point out that we have fixed your toilet within the duration time. We encourage and appreciate your reviews. We would really appreciate if you gave us another chance in serving you. We promise to make your stay super comfortable and enjoyable. Thank you so much,Jim ModiGeneral Manager
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Los Angeles
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“Nice hotel for the money”
4 of 5 stars Reviewed November 14, 2012

We stayed here for two nights while in town for a family emergency. We got a jacuzzi suite for only $10 more dollars than a regular room. Let me tell you - it was worth it with all the family stress going on. The room itself was very clean and the beds were comfortable. The jacuzzi was just meh...the pressure wasn't all that strong, but it still felt nice.

The breakfast in the morning was great - hot eggs, sausage, bacon, waffles, fruit, cereal, coffee, juice, etc. The breakfast was being regularly monitored and refilled too.

The staff were great - the woman who checked us in was so helpful when we asked for restaurant recommendations.

A great place to stay, good value for the money. We'd stay here again!

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jim m, Manager at Quality Inn & Suites Federal Way, responded to this review
January 13, 2013
Thank you very much for your review, it's very much appreciated. Since the Quality Inn is under new management, we would like each and everyone's opinion and reviews. We're glad that you're having a wonderful time at our hotel and that you're enjoying the indoor heated pool, hot tub, free high speed internet, cleanliness of the rooms, friendly staff, and breakfast variety. Please do stay with us again. We won't disappoint you.

Thank you,
Management
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2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“It was amazing!”
5 of 5 stars Reviewed October 23, 2012 via mobile

My family and I stayed at the Quality Inn on October 18. It was super clean, friendly staff, and an awesome breakfast. It was comfort at its best. They also have a swimming pool so it was a great way to relax.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jim m, Manager at Quality Inn & Suites Federal Way, responded to this review
January 13, 2013
Thank you very much for your review, it's very much appreciated. Since the Quality Inn is under new management, we would like each and everyone's opinion and reviews. We're glad that you're having a wonderful time at our hotel and that you're enjoying the indoor heated pool, hot tub, free high speed internet, cleanliness of the rooms, friendly staff, and breakfast variety. Please do stay with us again. We won't disappoint you.

Thank you,
Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle
Reviewer
3 reviews 3 reviews
3 hotel reviews
““Great stay" - Super clean, and Quiet”
5 of 5 stars Reviewed October 21, 2012

My husband and I came to this hotel for long weekend get away, and were very pleased with our choice of the Quality Inn & Suites in Federal Way for our 2 nights in federal.

The woman at the front desk when we arrived was very friendly and welcoming. After greeting me and verifying my reservation, she told me the locations of the 4 rooms that were available and let me choose. This was a little thing but made an EXTREMELY good first impression on me - how many hotels offer this, or even think to offer?

The lobby was very clean and seemed updated. Upon entering our suite, the first thing that struck me was how clean it was. The rooms are nicely sized, and did I mention it was clean?

The beds were very comfortable, and ample pillows were provided. The comforters provided were dark green and a good weight - not too warm or too thin. We got a room on the second floor - it was extremely quiet.

Breakfast was very tastefulness - Manager's and the receptionist honestly were EXTREMELY friendly.

For the service, quiet, cleanliness (perhaps the single most important thing to me in a hotel :)), and comfortable rooms and beds, I would definitely stay at this hotel again and recommend it to anyone else looking for a hotel in this area.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask wasup_jd about Quality Inn & Suites Federal Way
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jim m, Manager at Quality Inn & Suites Federal Way, responded to this review
January 13, 2013
Thank you very much for your review, it's very much appreciated. Since the Quality Inn is under new management, we would like each and everyone's opinion and reviews. We're glad that you're having a wonderful time at our hotel and that you're enjoying the indoor heated pool, hot tub, free high speed internet, cleanliness of the rooms, friendly staff, and breakfast variety. Please do stay with us again. We won't disappoint you.

Thank you,
Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Quality Inn & Suites Federal Way

Also Known As:
Quality Inn Federal Way
Federal Way Quality Inn
Address: 1400 S 348th St, Federal Way, WA 98003
Region: United States > Washington > Federal Way
Amenities:
Business Center Fitness Center Free Breakfast Pets Allowed Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotels in Federal Way
Price Range: $
Hotel Class:2.5 star (2.5*)
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