Stayed at this hotel after a meeting for the first time. Hotel is newer, room was very nice. Clean, well appointed with sofa, large flat screen TV. Bed was comfortable with fresh linens. Nice work station, plenty of lights and electric outlets. Internet worked fine. Property features the new Marriott "Bistro" concept, which offers limited dining. Comfortable common areas to meet with friends. Everything was going fine until the morning. I got up, set up the in-room coffee maker and went ot get online while the coffee brewed. After a few moments I heard some strange noises and went to investigate. The coffee pot was missing a critical piece which didn't allow the brewed coffee to flow into the pot, causing an overflow all over the counter and floor with scalding coffee. There was no way to stop the brewing cycle so I could only stem the tide of the flow. Once the brewing stop I emptied everything and took the coffee maker apart so they wouldn't leave it for the next guest. When the front desk clerk asked me how my stay was I informed her and she apologized and offered to get me a cup of coffee from the Bistro at no charge. I respectfully declined but was very appreciative of her concern and offer. Several days later I received an apology note, as well as a Starbucks gift card from the hotel for my inconvenience. This type of extra effort is few and far between but it earned them another stay.
- Official Description (provided by the hotel):
- The new state-of-the-art lobby at the Courtyard Federal Way, Washington provides greater flexibility and choices for our guests. This Seattle hotel features our new lobby with inviting, flexible spaces to work or relax in, free Wi-Fi throughout and easy access to the latest news and weather conditions via our Go Board. The highlight of our new lobby experience is The Bistro - Eat. Drink. Connect. This provides guests with healthy food and beverage offerings in the morning including Starbucks coffee and evening dinner service with cocktails. We're only a 1/2 hr from downtown Seattle attractions like the Space Needle and minutes from the Seattle-Tacoma Airport. Enjoy year-round activities at nearby Mt. Rainier. Our guest rooms feature luxury Marriott bedding, flat screen TV, refrigerator and complimentary high-speed internet access. We also have lots of meeting space and a professional staff to make your event a success. ... more less
- Reservation Options:
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- Also Known As:
- Courtyard By Marriott Seattle Federal Way Hotel Federal Way
- Courtyard Federal Way
- Federal Way Courtyard
- Federal Way Marriott