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“Excellent room and customer service!” 5 of 5 stars
Review of New Horizon Motel

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New Horizon Motel
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33002 Pacific Hwy S, Federal Way, WA 98003   |  
Hotel amenities
Ranked #11 of 12 Hotels in Federal Way
Portland, Oregon
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Excellent room and customer service!”
5 of 5 stars Reviewed May 12, 2013

Reasonably priced in reference to the high quality room and service provided!! Our room was clean, no odors/stains/etc. I was traveling through WA with my friends and family and we needed to rest for the night. We chose the most conveniently located Motel. We found it to be close to the mall and many restaurants within the area. We will definitely pick this motel again for our future travels if needed.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Date | Rating
  • English first
  • Any
English first
1 review
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed October 30, 2012

I wasn't expecting much from this motel because of the way it looked on the outside. It's a little run down. I just needed a simple place to sleep. But what took disturbed me was when I pulled the covers back on the bed, there was urine on the bed sheets along with other stains, and hair on the pillows! And there was urine on the toilet seat! They have a sign posted that says, "No refunds after check in." I wonder why? Because they don't clean the rooms or change the beds? I ended up sleeping in my car that night. Don't stay at this nasty motel!

  • Stayed October 2012
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about New Horizon Motel

Address: 33002 Pacific Hwy S, Federal Way, WA 98003
Location: United States > Washington > Federal Way
Hotel Style:
Ranked #11 of 12 Hotels in Federal Way
Number of rooms: 49

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