I have stayed here several times while on business and have really enjoyed my visits. The rooms are clean, the bed is comfortable and they have the basics you need to have a little home away from home and I have always felt safe. The staff go out of their way to make sure you are comfortable and are SUPER friendly... always a joy to come in with a heartfelt "welcome back!"after being out for appts, etc. Any problems are quickly resolved in a professional manner and a smile. The guy who does the repairs is very helpful and both he and the housekeepers are very accommodating at working around your schedule. The internet is fine, wish the TV cable had better channels instead of all the sports ones, and would LOVE it if they had an ice machine, automatic doors but all in all... I would have no problem recommending this hotel.
As for Melinda M's review... yes you can hear some noise from other rooms but it is nothing unbearable, I actually rarely heard anything unless I was in the hallway. There was a family staying while I was there that let their kids run all over the hotel making lots of noise, knocking on random doors etc (on Christina's shifts only, hmmmmm) and they also left their door propped open while the TV was on full blast, blow driers going, etc... so maybe "Malinda" is just a little bent out of shape that she has been asked to play nice with others?
The south end is a bit quieter and smells less of smoke in the hallways.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
I would like to personally thank you for taking time out to write such wonderful things about your experience at Extended Stay America Seattle - Federal Way. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. We strive to provide a "home away from home" experience for all of our guests, no matter if they are staying for a night, a week, or a month. It sounds like we were able to do just that for you, and we are truly honored for your recognition.
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Once again, I and the entire staff at our hotel thank you for your very kind words, and we'd love to see you here again. Please don't hesitate to call on me for your future stays here or at any other Extended Stay Hotels(sm) location.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.