Check-in was long and confusing since we pre-registered and pre-paid but Manager- Brian (no uniform- looked unprofessional is shirt untucked) could not find the paperwork. It must've taken 20-25 minutes to figure it out only to have only 2 rooms ready. We were checking in at 2:30p. We needed 5 rooms. Ugh!!!!! There were also lots of security cameras that you can see from small front desk area. What for? Nothing to steal- especially the breakfast...really???
Foyer is very basic. You know it's kinda sketchy when there are vending machines with ramen noodles and a couple sandwiches in it. Ice machine is next to vending machine too.
We stayed with our swim team. Very few hotels and most of them with full capacity in the area close to aquatic center so we had no choice. Smell of hotel is dank and drab. Room is typical. A couple of the rooms had mirror closet doors loose and they fell as they were opened ( happened in 3 rooms). Remotes for a couple of the rooms would not work. No fitness area or no pool- AND it is located next to a construction area. Breakfast is complimentary and AWFUL!! It consists of old coffee, (with packaged dry creamer and sugar packets), tea bags, oatmeal packets, pre-packaged very small muffins, tangerines, and bananas. That's it!! You would think there would be cereal, milk, and juice too, but that requires more thought.
The big clincher was that the hotel did not have water for at least 30-45 minutes one afternoon!! Really??!!! The managerial staff did not warn us or even apologize for the inconveniences.
The only savior with this particular 2-star hotel was a the nice custodial staff. They cleaned the room every day and were very good about replenishing the towels and cleaned where needed.
You would've thought the front desk staff (no uniform) would say good bye as we left out the building. Customer service very poor too!!!!
Overall- during our 7-day stay, at least we had so-called clean rooms to go to every night.
Stay- only if you're desperate....which we we were. Other places have got to be better than this place!!!
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