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“Definitely not the number 1 hotel in Federal Way” 2 of 5 stars
Review of Clarion Hotel Seattle Federal Way

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Clarion Hotel Seattle Federal Way
3.0 of 5 Hotel   |   31611 20th Avenue South, Federal Way, WA 98003-5426   |  
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Ranked #2 of 12 Hotels in Federal Way
Portland, Oregon
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Definitely not the number 1 hotel in Federal Way”
2 of 5 stars Reviewed October 13, 2012

The review is about 6 weeks late FYI, but still should be pretty current. The whole reason I stayed here was because my two usual go-to hotels in Federal Way (Hampton Inn and Courtyard) were sold out. Figured it was worth a shot given the reviews.

On the positive side, the members of the staff were quite friendly and the breakfast was pretty good given that it was included; better than most included breakfasts. It is less than the previously mentioned hotels, but there is a pretty big trade-off.

The biggest negative was that the entire hotel smelled really musty. I'm surprised more reviewers don't mention this. I'm usually not that sensitive to smells, but man, it was pretty bad. The main areas and the room I had both did not smell good at all. Luckily, I wasn't in the hotel much during my stay, but this is a definite deal breaker.

The second big negative is that the whole hotel is quite outdated. The main areas and the rooms. I'm guessing the age of the hotel is not helping with the smell, so a full renovation is probably in order.

Hope that is useful feedback.

  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kala J, Manager at Clarion Hotel Seattle Federal Way, responded to this review, December 3, 2012
Thank you for your review. I will be sure to let the staff know that you enjoyed your stay and our complimentary breakfast buffet. Also, I would like to inform you that we are in the process of upgrading all of our rooms and our public areas. We would like to welcome you back when we are complete so you can see all the great changes that we are making. Thank you for your feedback and we look forward to you staying again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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174 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • German first
  • Any
English first
Silverdale, Washington
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 26, 2012

We stayed with our dog here over the weekend and really thought it was a great value for the price. The room was spacious and clean which is always a plus! TV is a little dated but no biggie. Our room was located on the first floor at the end of a hallway so it was quiet and close to the exit so we could take the dog out quickly. There is an empty lot across the street perfect for walking the dog around. Lots of restaurants nearby and WalMart is about a block away, Shopping Mall a couple blocks. Breakfast offered is really good and plenty of choices! All in all, I'd stay here again.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Salem, Oregon
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed September 6, 2012

This is just a really, really nice place for a quick business or family trip. It's very clean, rooms are very large and well appointed. Bed and coffee were great. I usually don't sleep well the first night of a trip, but here, rest came easy. It is an extremely quiet hotel. I never heard anyone in the hallways or next door. I always as for a top floor room so there was no one above me either. TV was an old tube, but had plenty of channels and was a perfect size for the room. The breakfast was more than continental with bacon and eggs as well as waffles and the usual. I likes it, location to Tacoma and South Seattle is excellent, and there are tons of restaurants and a great shopping mall, The Commons, within a block and a half of the hotel, easy walk. I would definitely stay here again. Price was great for the area.

Room Tip: Top floor (3) on the South Side have unbelievable views of Mt. Rainier. Mine was room 315, a King w...
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  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed September 2, 2012

This hotel is definitely lacking in a lot of areas, so lets start with the positives first, as they are few and far between. This hotel is not expensive, so that's a plus, it is also close to several stores and places to eat. It offers quite a good breakfast in the mornings, that includes fresh fruit, eggs, sausages, and biscuits and gravy, or hashbrowns, and a waffle station, toast, etc. So its cheap and has a good breakfast that is about it for the good side. Now onto the issues, the rooms are very run down and in definite need or repair. Lets start with the bathroom, their was mold on the ceiling, the shower head was hanging from the wall (not attached ) hence the shower didn't work properly. One one day the cleaning lady left us one large towel, for our family of 4 to use. The toilet paper is recycled and feels like you are using office paper. Most of the towels were stained. In the bedroom the TV was from 1990, as was the microwave - we got a good laugh out of that. The beds were very uncomfortable and likely also from 1990. Our room faced out directly to a busy street and HUGE bright light shone right into our room. The room stunk and was very humid - *but you couldn't have the window open at night because of the light and the noise. The carpets were old and worn and the wallpaper was coming off the walls in areas. We were excited to take a swim in the nice outdoor pool.... well they say its heated, but I think it is heated by the sun, as it was too cold to swim in. Even our kids who swim in anything were frozen. So overall I would classify this hotel as at most a 2*.

Room Tip: Choose a different hotel.
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  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Texas
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed August 20, 2012

Stayed one night. Breakfast had limited choices compared to a full buffet (they had eggs, sausage, biscuits and gravy, strawberries and waffles) but the quality was very good. Size of the room was spacious enough. On the other hand, the pool was only open from 9-9. The room did not have an HD TV which is becoming standard for hotels. More annoying however was the lack of electrical outlets. None were on the lamps or behind the desk. Only ones I had access to were near the floor on the wall against the side of the bed. The price of the hotel was fairly good and the breakfast helped make up for the lack of amenities in the room. I’d give it 3.5 stars.

  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Service
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1 review
5 of 5 stars Reviewed August 16, 2012 via mobile

Rik the manager was just awesome! We stayed a week at the hotel. Thank you for a wonderful experience. Kudos to you and your staff and all the assistance. You went above and beyond great service. If you're ever in Federal Way check this place out.

  • Stayed August 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed August 16, 2012 via mobile

I came upon this hotel in a tour group traveling from Minnesota. they went above and beyond what I would ever think is possible. The room I stayed in looked to be remodeled recently and the bed made me feel like I was at home. The manager Rik is amazing, friendly and nice. The only bad part was that the walmart was not open 24 hours a day. :) but seriously I had a great stay. I would stay there again without a question.

  • Stayed August 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Clarion Hotel Seattle Federal Way

Address: 31611 20th Avenue South, Federal Way, WA 98003-5426
Phone Number:
Location: United States > Washington > Federal Way
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 12 Hotels in Federal Way
Price Range (Based on Average Rates): $
Hotel Class:3 star — Clarion Hotel Seattle Federal Way 3*
Number of rooms: 115
Official Description (provided by the hotel):
Enjoy a central location in the heart of Federal Way at the Clarion Hotel. A top choice of Federal Way, Washington with attractions close by, such as Weyerhaeuser King County Aquatic Center, The Commons Mall, 2 movie theaters, and other shopping, dining, and entertainment. Our Mountain View rooms have an unbelievable view of Mt. Rainier and the city of Federal Way. ... more   less 
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Also Known As:
Clarion Federal Way
Federal Way Clarion

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