My daughter and I stayed here for a shopping weekend and it is perfectly located between Alderwood Mall and the Seattle Outlet stores. When we arrived we found out we had been upgraded to a bubble room, which meant we had a deep tub hot tub in our bedroom. The room was huge with a separate living room and kitchenette. Great breakfast in the morning, nice mix of fruit, waffles, eggs, sausage, cereal, toast. The ONLY thing was, and I'm sure this was terribly disheartening for those that this happened to, was that a few of the guests' vehicles had been broken into overnight. Not sure if this was a one-off or if it occurs regularly, but just knowing how the hotel is customer oriented I'm sure if it becomes a problem they will take steps to mitigate it. The hotel was sold out the night we stayed (Fri night). Very helpful, friendly staff. We will definitely stay here again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
July 2, 2013
Dear B.C. Guest…..Thank you for your comments concerning your recent stay with us. I was pleased to hear that you enjoy your upgrade to our “Bubble Tub” suite, as well as our breakfast. As you experienced, we are committed to providing the highest level of customer service possible, and, appreciate your recognizing that. Our first priority, of course, is to provide a safe and secure accommodation for our guests. We have always taken the necessary steps to assure this. The event that you learned of, was indeed an isolated incident for our area. We look forward to having you stay with us the next time you are in our area. Please stop by, I’d love to say hello.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.