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“Great Stay” 4 of 5 stars
Review of Holiday Inn Express

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Holiday Inn Express
2.5 of 5 Hotel   |   1620 Canyon Rd., Ellensburg, WA 98926   |  
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Ranked #2 of 13 Hotels in Ellensburg
Vancouver B.C.
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Great Stay”
4 of 5 stars Reviewed October 1, 2013

We just stayed at the Holiday Inn last weekend . We had requested an earl check in . We got a call from Konstantin at the front desk while on route . We were able to check in early !!! That made our trip so much better as we had to change for a function . Konstantin was very friendly and also professional on check in . The overall experience was very good . The room was clean and quiet . The other staff we ran into were all very friendly . First time at the Holiday Inn in Ellensburg , but wont be our last !!! Thank you

  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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158 reviews from our community

Traveler rating
    90
    47
    16
    0
    5
See reviews for
54
27
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42
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Tacoma, Washington
Top Contributor
54 reviews 54 reviews
20 hotel reviews
Reviews in 18 cities Reviews in 18 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed October 1, 2013

We stayed here for a concert at the gorge and to visit our daughter at CWU. On check in the staff was very friendly. We arrived around 1 and check in wasn't until 3. They didn't have rooms ready, but they checked us in and gave us the keys and offered to call us when it was ready. Nice we didn't have to stand in line closer o check out. Warm cookies at night were yummy. The late check out was until 2pm and free. That is the latest fee check out I have every experienced. The rooms are decent size and clean.

  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Bend, Washington
1 review
5 of 5 stars Reviewed September 17, 2013

My husband and I always stay at this hotel when we drive through, or when we want to stay a few days. It was our 40th wedding anniversary, and we decided this would be one place we would stay. It was a very warm week end, and we couldn't wait to get to our room. When we got up there, we turned on the air conditioner, and settled in. Well, the room never cooled off, and we were just getting warmer as the night went on. We called the desk, and the manager that was there was a man named Konstantine. Unfortunately the hotel was booked so he couldn't move us to another room, but he brought us fans, and checked in with us the next morning. He moved us to another room, and was so apologetic. Knowing it was our anniversary, he went "above and beyond" to make it up to us, and because of Konstantine was why our weekend was so enjoyable. It's because of staff like him that we will always come back to the Holiday Inn Express Ellensburg! Thank You Konstantine!

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sequim, Washington
2 reviews
5 of 5 stars Reviewed September 11, 2013

My husband fell in the bathtub getting in to take a shower, cut his head which needed stitches.
As he was alone during that time, he dialed the desk asking for help. Help arrived immediately, the girls name was Lisa. She helped him put on some shorts and called the Para-medics, then
called me. She stayed with my husband until the paramedics arrived and was still there when I arrived. She cleaned up the bath room thoroughly. The hotel staff sent up cut fruit and a snack
bowl along with a very nice note. When we checked out, they asked us how he was and could they be of any further help.
I will recommend this hotel to any of friends going that way and will stay there myself whenever I am in area. We really appreciated everything that was done for us and wish to thank everyone who helped us.
My only complaint is: The placement of the bathmat is not in full view and can only be seen when you are sitting on the toilet. Perhaps that should be changed.
Once again thank you to everyone for their help and for making our stay very pleasant

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coeur d'Alene, Idaho
1 review
5 of 5 stars Reviewed September 10, 2013

We have stayed at this Holiday Inn Express several times in the last two years and have always been happy with the experience. A few weeks ago during Rodeo&Fair weekend, instead of our reserved king bed room, we were given a two queen room. This didn't suit us at all, but were told the hotel was fully booked and no king room was available. We were unhappy, but told the desk it was fine. However, staff member Shelsie Pollock, who was not even at the front desk when we checked in, heard about the glitch and decided to make sure we were not just fine, but pleased. Shelsie, although off duty at the time, worked with another front desk staff, Maria Cook, to provide us with several options to make up for the error. Very satisfied that the offers were extended, we told Maria they were appreciated, but unnecessary. The morning of checkout, there was a gracious and professional note from Maria, apologizing for the error and offering another option. In the end, General Manager Brittany Steward provided us with a benefit far above the call of duty, without us requesting it. Our loyalty to Holiday Inn Express in Ellensburg (and stellar staff like Shelsie, Maria, and Brittany) is now sealed! (Also the gal who takes care of the breakfast buffet is excellent!)

Room Tip: We love the rooms facing north along the river, beautiful views and quiet.
See more room tips
  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed September 10, 2013

Stayed here on a Thursday night. Checking in, our room smelled like cigarette smoke, despite it being a non smoking property. The front desk staff moved us to a smaller room without any problems. Our second room was very average in terms of quality. The couch had tears in the fabric and looked very old-- like it was taken out of an old Super 8-- and the bathroom had peeling wallpaper above the shower. The room seemed clean but I was really disappointed in the condition as I was paying $124 for a weekday night stay. Ellensburg is a craphole town to begin with but this experience makes me more motivated to avoid staying in this area in the future-- better to just drive to Cle Elum or Seattle area and pay the same rate for better amenities.

  • Stayed September 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express, responded to this review, September 26, 2013
Dear jd1091,

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I can assure you that your comfort and satisfaction are of utmost importance to us and for that please accept my sincere apologies if your stay was negatively affected by the service you received from our hotel. I appreciate you bringing this matter into our attention as this is our best resource for improving guest satisfaction.

Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.

Sincerely,

Krysllin G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 7, 2013

We will most definitely be back again! We were recently in town for a concert at the Gorge and, coming from Alabama, we didn't know much about the area. At the suggestion of friends, we decided that we would try staying in Ellensburg instead of our usual spot in Moses Lake...what a great choice!! Ellensburg offers a good selection of restaurants, stores for any needs AND it's almost an hour shorter drive to the airport. The staff were helpful and friendly. Our room was perfect...very clean, comfortable and quiet for snoozing. Overall, an outstanding weekend!

  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express

Address: 1620 Canyon Rd., Ellensburg, WA 98926
Phone Number:
Location: United States > Washington > Ellensburg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 13 Hotels in Ellensburg
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express 2.5*
Official Description (provided by the hotel):
The Holiday Inn Express® is conveniently located off Interstate 90 in the heart of the Kittitas Valley. When it comes to outdoor activities, Ellensburg is in a prime location for things like fly fishing, hiking, biking, horseback riding, and snowmobiling. If you'd rather go shopping or see local art, historic downtown Ellensburg boasts many shops and galleries. No matter the reason for your visit, our committed staff is sure to make your stay comfortable. ... more   less 
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Also Known As:
Holiday Inn Express Hotel Ellensburg
Holiday Inn Ellensburg
Ellensburg Holiday Inn
Holiday Inn Express Ellensburg

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