My husband and I always stay at this hotel when we drive through, or when we want to stay a few days. It was our 40th wedding anniversary, and we decided this would be one place we would stay. It was a very warm week end, and we couldn't wait to get to our room. When we got up there, we turned on the air conditioner, and settled in. Well, the room never cooled off, and we were just getting warmer as the night went on. We called the desk, and the manager that was there was a man named Konstantine. Unfortunately the hotel was booked so he couldn't move us to another room, but he brought us fans, and checked in with us the next morning. He moved us to another room, and was so apologetic. Knowing it was our anniversary, he went "above and beyond" to make it up to us, and because of Konstantine was why our weekend was so enjoyable. It's because of staff like him that we will always come back to the Holiday Inn Express Ellensburg! Thank You Konstantine!