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“Excellent choice!” 5 of 5 stars
Review of Holiday Inn Express

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Holiday Inn Express
2.5 of 5 Hotel   |   1620 Canyon Rd., Ellensburg, WA 98926   |  
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Ranked #3 of 13 hotels in Ellensburg
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Excellent choice!”
5 of 5 stars Reviewed September 7, 2013

We will most definitely be back again! We were recently in town for a concert at the Gorge and, coming from Alabama, we didn't know much about the area. At the suggestion of friends, we decided that we would try staying in Ellensburg instead of our usual spot in Moses Lake...what a great choice!! Ellensburg offers a good selection of restaurants, stores for any needs AND it's almost an hour shorter drive to the airport. The staff were helpful and friendly. Our room was perfect...very clean, comfortable and quiet for snoozing. Overall, an outstanding weekend!

  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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146 people have reviewed this hotel

Traveler rating
    83
    44
    14
    0
    5
See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Seattle, WA
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed September 6, 2013

We stayed in the hotel last weekend. Our main reason to stay at the hotel was for the hot tub and pool - we were camping the rest of the weekend so it was a treat. Of all the area hotels, I chose the Holiday Inn Express because it is typically clean and everything functioning and the pool and ot tub looked great from the pictures. To my extreme dissapointment, the hot tub did not work. It was hot, but there were no jets, which is what I really wanted - I lean over a desk all day doing nails, so the massage of the jets was the whole reason for going to this particular hotel and paying the $40 more than other hotels. On top of that, I discovered the hand rail was extremely lose and I caught myself almost falling in and banging my head on the cement. The front desk girl was quick to put caution tape and a sign on it. I'm just glad my little girl didn't try using it first.

The room itself was clean and decently quiet, though bring ear plugs just in case, I could hear the guy snoring next door. Something was up with the tv, a lot of basic channels were blocked, which was weird, but it wasn't that important to us. We got there, did the pool then slept, then up early to do the pool before breakfast. Was so sad the jets still didnt work in the am since the bed made my back stiff :-( The breakfast was adequate and replenished hot. .

Room Tip: Might not be worth the extra money staying here when there a few other similar hotels on the same bl...
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  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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IHGCare, Guest Relations Manager at Holiday Inn Express, responded to this review, September 21, 2013
Dear seattlenailgirl,

Thank you for your review and for enumerating the good, the bad and the opportunities to improve. Whilst I am pleased with the good comments, I truly value the negative comments as this gives us the opportunity of improving what we can offer. I am sorry for the shortcomings you have experienced during your stay with us. As we continually strive for excellence in customer service, we maintain the ideal of keeping guest satisfaction as our top priority. This feedback will be shared with the appropriate people that can help us make a difference to ensure our valued guests' needs and expectations are met in the future.

Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.

Sincerely,

Krysllin G.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Federal Way, Washington
1 review
5 of 5 stars Reviewed September 2, 2013

We stayed here overnight this past weekend for a concert at the gorge, and have to say..this is the perfect location, conviently located right off of the highway. The rooms were very very clean and spacious, breakfast was excellent, love the cinnamon rolls!! Will definatly be coming back next summer for our annual summer concert.

Room Tip: call ahead for early check in
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  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver
Top Contributor
70 reviews 70 reviews
59 hotel reviews
Reviews in 57 cities Reviews in 57 cities
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed September 1, 2013

This is a great place to stay in Ellensburg. The rooms are immaculate with super clean bathrooms. Service is excellent with very friendly staff and they serve an excellent hot breakfast. The scrambled eggs here were great. We particularly liked the bucolic views from the breakfast room with tables overlooking the fields, this made you feel like you were staying on a country estate. Very nice!

Take note: two weeks before we stayed at the Best Western Lincoln Inn suites which was more expensive and had filthy bathrooms. The Holiday Inn Express is a far better choice. Highly recommended.

Room Tip: Some rooms overlook the fields at the rear of the hotel. Nice and quiet. They give a good rate to se...
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greenville, SC
Senior Contributor
26 reviews 26 reviews
23 hotel reviews
Reviews in 22 cities Reviews in 22 cities
71 helpful votes 71 helpful votes
5 of 5 stars Reviewed August 31, 2013

As a road warrior, I get to stay over 150 nights a year in a hotel. Rarely do I encounter the professional and warm service I received at the Holiday Inn Express in Ellensburg. My suite was excellent, the staff from front desk staff to housekeeping always greeted me warmly. This is the kind of service I expect from a top tier hotel and I was delighted with my visit. I hope I get to stay here again.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Milford, Delaware
1 review
5 of 5 stars Reviewed August 30, 2013

We stayed at the HIE while being in town on business. From the moment we come in, the staff truly seemed to be there to make outstay enjoyable. Great rooms, great food, great info on the local area. We were upgraded to king suites, which had a great amount of space, with comfortable beds, and a nice sofa and work area!

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ellensburg, Washington, United States
1 review
5 of 5 stars Reviewed August 29, 2013

We recently stayed here, and everything was excellent. The service was over the top, the entire hotel is immaculate, and the breakfast selection and service were wonderful. The staff was very friendly and cared about our stay. I cannot say enough about this hotel. It is easy to see that the staff enjoy working here, because it shows in how they treat their customers. We stayed her for our anniversary, and it was truly wonderful.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Express

Also Known As:
Holiday Inn Express Hotel
Holiday Inn Express Hotel Ellensburg
Holiday Inn Ellensburg
Ellensburg Holiday Inn
Holiday Inn Express Ellensburg
Address: 1620 Canyon Rd., Ellensburg, WA 98926
Phone Number:
Location: United States > Washington > Ellensburg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 13 hotels in Ellensburg
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express 2.5*
Official Description (provided by the hotel):
The Holiday Inn Express® is conveniently located off Interstate 90 in the heart of the Kittitas Valley. When it comes to outdoor activities, Ellensburg is in a prime location for things like fly fishing, hiking, biking, horseback riding, and snowmobiling. If you'd rather go shopping or see local art, historic downtown Ellensburg boasts many shops and galleries. No matter the reason for your visit, our committed staff is sure to make your stay comfortable. ... more   less 
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