This was my first time in Ellensburg for a very important 3 day business trip. When I arrived I was treated with warmth and accommodation when I requested a room that met a few standards - my requests were met and then some! The room was quiet, spacious and perfect for my purposes of working long hours and being comfortable. I was already super impressed and then I had a printer problem, (I brought my own printer for my work) and in the early morning hours Maria was at the front desk and she treated me like I was at the Ritz Carlton! I told her I needed a few things printed out and she totally made it happen. She was a superstar-very optimistic, telling me she was delighted to assist me and would do everything in her power to support my request and she surpassed my expectations! She totally saved the day; seriously, the last time I was treated like this was when I was in Atlanta for a job interview and the prospective employer paid for a suite at the Ritz Carlton! Maria might consider a job teaching customer service-she knows how to make people feel special and honored. After all she did for me, the next day I received a thank you from HER stating that she was gratified to be of service. She's the one that deserved a thank you from me!!! WOW-when my company grows a bit more, I will see if she is available to train my staff in customer service.