I have been in the retail/customer service business for well over a decade and whenever I encounter an individual that is the epitome of excellent customer service I like to take the time to recognize them. Upon arriving in Ellensburg I was greeted by a young lady at the front desk named Rachel who was very friendly and got me checked in quickly. As my stay progressed Rachel did not fail to disappoint in any way at the requests made by my wife and children. (and always with a smile) She even brought homemade cookies that SHE ACTUALLY MADE HERSELF!!! to share with the guests and they were excellent!!! This level of customer service is a rarity in this day and age and if I could have taken her from you and offered her a position with my organization I certainly would have. You rock Rachel!!, thank you so much for making my families' stay so enjoyable.
- Official Description (provided by the hotel):
- The Holiday Inn Express® is conveniently located off Interstate 90 in the heart of the Kittitas Valley. When it comes to outdoor activities, Ellensburg is in a prime location for things like fly fishing, hiking, biking, horseback riding, and snowmobiling. If you'd rather go shopping or see local art, historic downtown Ellensburg boasts many shops and galleries. No matter the reason for your visit, our committed staff is sure to make your stay comfortable. ... more less
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- Also Known As:
- Holiday Inn Express Hotel Ellensburg
- Holiday Inn Ellensburg
- Ellensburg Holiday Inn
- Holiday Inn Express Ellensburg