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“Disappointed” 3 of 5 stars
Review of Holiday Inn Express

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Holiday Inn Express
2.5 of 5 Hotel   |   1620 Canyon Rd., Ellensburg, WA 98926   |  
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Ranked #3 of 13 Hotels in Ellensburg
Certificate of Excellence
Top Contributor
65 reviews 65 reviews
12 hotel reviews
23 helpful votes 23 helpful votes
“Disappointed”
3 of 5 stars Reviewed January 9, 2013 via mobile

The staff was wonderful, but otherwise, this hotel was underwhelming. Passing thru Ellensburg, I looked on TA and got a $95 room with TT&L was about $110. This is an older facility. The hot tub was not particularly hot and the jet controls were inoperable. The room was OK with an old bathtub, but serviceable. I was in a "King Suite". The sofa sleeper was worn and one of the cushions had stuffing coming out. Upgraded linen was negated by worn, small hotel towels. Would have expected more for the money.

Stayed January 2013
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express, responded to this review, August 2, 2013
Dear Rickdube,

Thank you for taking the time to express your thoughts and concerns. We are so glad you liked the friendliness of our staff. Please allow us to apologize for the issues you had with your room accommodations and any inconvenience you may have experienced. It is regrettable that we fell below your expectations. We assure you that every comment, no matter how small, is taken very seriously. We hope to get a chance of hosting you again and show you how great our hotel is.

Sincerely,

Anthony M
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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176 reviews from our community

Traveler rating
    99
    54
    16
    2
    5
See reviews for
55
34
9
48
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
2 reviews
5 of 5 stars Reviewed January 2, 2013 via mobile

For the reasonable price, the comfort can't be beat!! Impeccably clean, comfortable and accommodating! 2 queen bedroom was perfect for our party of 4. Bedding was soft and crisp, whites were white! Asked for extra blankets and were given clean, white comforters!! Just like home! We felt really comfortable and relaxed. Fresh cookies at reception counter, cozy fireplace and an inviting interior. Clean carpets, bathroom and all amenities were top notch! Staff was attentive and courteous. Would definitely stay again. We wished we could have stayed another night. Our stay was the perfect respit for our long road trip. Pool was warm and clean, hot tub was hot and working!

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ellensburg, Washington
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 29, 2012

My husband and I stayed the night at the HIE in Ellensburg to celebrate an anniversary. We were greeted as though we were royalty upon checking into the hotel. The entire hotel was spotless and very comfortable. We stayed in a room with a King size bed and a jacuzzi tub. The entire room was completely spotless and the furnishings were absolutely beautiful! The customer service was outstanding! I don't want to forget to mention the delicious warm cookies that were served in the evening. The beds, pillows and linens were all very comfortable, We were so surprised in the morning to see a card that was slipped under our door which had been personally hand written by the manager, wishing us a happy anniversary and hoping we had a wonderful stay during our special day. This was above and beyond from any other hotel we have stayed in. If you want excellent customer service, a comfortable and clean place to stay while you are away from home....without a doubt I would HIGHLY recommend the HIE in Ellensburg! Thank you HIE for making us feel very special!

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle Washington
Senior Contributor
29 reviews 29 reviews
14 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed December 22, 2012

We made a unplanned stop here because of the closure of Snoqualmie pass due to snow/ accidents. We got one of the last rooms. The room needed some updating and some wall paper repairs. The breakfast was good but the poor girl was kept running due to the huge amount of unexpected guests. We were mostly disappointed at the huge jump in room rates due to the pass closure. The warm cookies were a nice treat to have that evening. We have stayed at nicer Holiday Inn Expresses but it was clean, warm and dry on a very nasty night. The staff was so very friendly and helpful we would stay there again.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express, responded to this review, January 4, 2013
Dear grandmom1,

We appreciate that you took the time to review our hotel. I am delighted you mentioned the breakfast was good and our staff very friendly and helpful. My apologies for the disappointment you had with your room accommodation. All of our reviews are evaluated by management, and your review is no exception. We all hope that we will have the opportunity to host you again on a future visit.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Karen C
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Anacortes, Washington
Top Contributor
165 reviews 165 reviews
42 hotel reviews
71 helpful votes 71 helpful votes
5 of 5 stars Reviewed November 24, 2012

After a hairy ride through the pass it was nice to get to the comfort of the HIE. Friendly staff, clean and comfy room, the lady who serviced the breakfast bar was most memorable. One of those kind who isn't "missing when everything on the buffet is missing too". She was attentive and very nice, wishing us a great day as we headed out.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tacoma, Washington, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 20, 2012

I stayed in the Holiday Inn Express in Ellensberg, Washington to pick up my nieces for a visit. The room was clean and well kept. The morning breakfast was good. They have a small swimming pool that my Nieces really enjoyed. The staff was very friendly and helpful with local information for good places to eat. Plus, I met folks who were having their 60th High School Reunion. It can't get much better than that for a small college town. I had a great time and would recommend the Holiday Inn Express in Ellensberg, Washington.

  • Stayed June 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olympia, WA
Top Contributor
107 reviews 107 reviews
26 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed October 25, 2012

We stayed here with our two daughters in two queen junior suite. It was surprisingly roomy, well decorated and fairly up to date. The staff was very nice. If you haven't signed up for their rewards program, do--it's free and the clerks are a little more attentive--and you often get a little goodie bag. We got some microwave popcorn and a little candy. The kids rated the beds as comfy, shower was fine, but shorter people be warned--the adjustable shower head in our room was mounted really high--I am 5' 7" and could barely reach it to switch the pressure setting. However, tall people will love it. The pool is on one end facing the parking lot with big windows--nice for outdoor light. There is a hot tub and it's good sized, but the jets don't have much pressure. Pool temperature was fine--they did run out of pool towels, but there was a swim meet in town and lots of swimmers--they worked hard to replenish. The hotel is close to a lot of fast food. If you have time, go into to town; it's not far and there are some good restaurants and cute shops. As always with Holiday Inn Express, I really wish they had real coffee cups in the room and at breakfast. Styrofoam--ick. BUT, there is a coffee maker, microwave and refrigerator in the room. There is supposed to be internet too, but we couldn't get a good signal. Didn't care enough to inquire about it, though. The breakfast buffet was pretty good--fresh fruit and their cinnamon rolls, scrambled eggs, bacon, biscuits and gravy, orange juice and lemonade, cereal, yogurt and some breads for toasting. Half and half, but no flavored creamer at this one. Oh, and fresh cookies at 7pm in the evening. We would stay here again.

Room Tip: If you're staying more than just the time to sleep, pay a little more for a junior suite--it giv...
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  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express

Address: 1620 Canyon Rd., Ellensburg, WA 98926
Phone Number:
Location: United States > Washington > Ellensburg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Ellensburg
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express 2.5*
Number of rooms: 66
Official Description (provided by the hotel):
The Holiday Inn Express® is conveniently located off Interstate 90 in the heart of the Kittitas Valley. When it comes to outdoor activities, Ellensburg is in a prime location for things like fly fishing, hiking, biking, horseback riding, and snowmobiling. If you'd rather go shopping or see local art, historic downtown Ellensburg boasts many shops and galleries. No matter the reason for your visit, our committed staff is sure to make your stay comfortable. ... more   less 
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Also Known As:
Holiday Inn Express Hotel Ellensburg
Holiday Inn Ellensburg
Ellensburg Holiday Inn
Holiday Inn Express Ellensburg

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