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“A warm welcome.” 4 of 5 stars
Review of Holiday Inn Express

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Holiday Inn Express
2.5 of 5 Hotel   |   1620 Canyon Rd., Ellensburg, WA 98926   |  
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Ranked #2 of 13 Hotels in Ellensburg
Baker City, Oregon
1 review
“A warm welcome.”
4 of 5 stars Reviewed January 12, 2012

David was the highlight of the visit. He was friendly and very helpful. Not only did he get us great rooms but he also gave us a heads up to a good place to eat with a discount for staying at the HIE. When we got back to the hotel he had warm cookies waiting for us. If I didn't know better I would think he owned the place...you know...undercover boss.

Room Tip: Ground floor is close to breakfast and the weight room...two of my favorites.
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  • Stayed January 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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168 reviews from our community

Traveler rating
    95
    51
    16
    1
    5
See reviews for
55
31
9
44
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Spokane, Washington
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 21, 2011

I truely enjoyed my stay at the HIE. The hotel is clean and my room is perfect for me. Having breakfast ready at 5:30 is awesome. The 2 ladies who man the breakfast area are very kind and helpful. David, the front desk guy is a hoot!. He always greets me with a smile and goes out of his way to accomodate me. I would truely recommend this hotel.

  • Stayed November 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
seattle
1 review
5 of 5 stars Reviewed December 16, 2011

Outstanding customer serivice with integrity. David and Lisa especially returned to me by mail a brand new cashmere scarf that I had left inadvertently in my room. Their honesty and dedication to visitors is remarkable. Thank you David and Lisa!

Room Tip: third floor is quiet!
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  • Stayed December 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 16, 2011

A+++ My team and I stayed at the Holiday Inn Express for more than a month and the service was excellent and the cleanliness was superb. They even went beyond the boundries and had breakfast for us at 5:30 AM. This was extremely helpfull when you work all day and dont have to take time to find restaraunts. I spend 90% of the year in hotels and this one is one I wish they would model others after. David the evening desk manager was helpfull in guiding us to good food and other points of interest and the housekeeping staff does not cut corners very clean from top to bottom. THanks

Room Tip: I had king room right over parking lot and was very quite
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  • Stayed November 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 28, 2011

Wow nice surprise!!! Husband and I decided to go to Ellensburg rather than depending on pass conditions to spend Thanksgiving with son in college at Central. Did not have high hopes for accommodations.
We received excellent customer service...polite helpful reservation experience with "David" then positive helpful check in around 11pm with "Sam". Our room was one of the nicest I have seen in the $100 range. They do offer the reg discounts AAA etc. The next day we were offered a nice breakfast, the stand out was the hostess she was very visible (not hiding in the kitchen) greeting and offering help to everyone.She (sorry, do not remember name,young woman thanksgiving morn) even arranged for the fire place to be turned on and engaged the little ones. Our family came back t0 the fire place and living room area and spent several pleasant hours competing in a monopoly marathon. Would definitely stay again.
Wonderful with our Goldendoodle also.

Room Tip: Ask that there is no one above your room
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  • Stayed November 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed November 20, 2011

Rooms very nice and extremely clean (for this hotel cleanliness freak). Free breakfast was great. Staff were wonderful. Fresh-baked chocolate chip cookies at the check in desk after dinner were a treat! Great deal, very convenient.

Room Tip: Ask for the top floor. The king suite was excellent. Ask for room on "non parking lot side"...
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  • Stayed November 2011, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kansas City
Top Contributor
72 reviews 72 reviews
32 hotel reviews
Reviews in 39 cities Reviews in 39 cities
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed October 31, 2011

Nothing too special here, the gym sucked, the hottub looked gross. The breakfast was substandard, the biscuits hard, eggs were rubbery. Nothing new for most HIE breakfasts, but lack of quality here.

I have stayed at plenty of HIE's in my days of travel, and this one was in the 30 percentile.

Might be nice for ellensburg, where there is limited hotels but still...eh.

Oh the AC/Heat is not a constant airflow if you like it running as background noise for sleeping...wish they would work better.

  • Stayed October 2011, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express

Address: 1620 Canyon Rd., Ellensburg, WA 98926
Phone Number:
Location: United States > Washington > Ellensburg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 13 Hotels in Ellensburg
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express 2.5*
Number of rooms: 66
Official Description (provided by the hotel):
The Holiday Inn Express® is conveniently located off Interstate 90 in the heart of the Kittitas Valley. When it comes to outdoor activities, Ellensburg is in a prime location for things like fly fishing, hiking, biking, horseback riding, and snowmobiling. If you'd rather go shopping or see local art, historic downtown Ellensburg boasts many shops and galleries. No matter the reason for your visit, our committed staff is sure to make your stay comfortable. ... more   less 
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Also Known As:
Holiday Inn Express Hotel Ellensburg
Holiday Inn Ellensburg
Ellensburg Holiday Inn
Holiday Inn Express Ellensburg

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