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“Needs updated” 3 of 5 stars
Review of Holiday Inn Express

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Holiday Inn Express
2.5 of 5 Hotel   |   1620 Canyon Rd., Ellensburg, WA 98926   |  
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Ranked #2 of 13 Hotels in Ellensburg
Tacoma, Washington
Senior Contributor
28 reviews 28 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
14 helpful votes 14 helpful votes
“Needs updated”
3 of 5 stars Reviewed April 29, 2011

We stayed in a suite with two queen beds and a pullout. I did not sleep well, uncomfortable bed. They need to get rid of the wallpaper, wash the blankets and please change the beds. The room and bathroom needsto be updated. I would not stay again. They also need to be upgraded their buffet. We would not eat the eggs, the waffles were average at best. We had to go to Jack in the Box, so buffet didn't save us any money. If cleanliness or new is top on your list, stay somewhere else.

  • Stayed March 2011, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager-Ellensburg, General Manager at Holiday Inn Express, responded to this review, May 2, 2011
Thank you for sharing your comments regarding your recent stay at the Holiday Inn Express. Our goal is to ensure that every guest has an exceptional experience while staying with us and we are disappointed to hear that your experience was less than satisfactory. You stated our hotel needs updating which is surprising as our hotel is only 5 years old. There is also some other details of your stay that we would love the opportunity to discuss with you further. We have a 100% Satisfaction Guarantee policy called our “Hospitality Promise” and we want to make sure we do what is right to make this up to you. Additionally, we want to take the necessary steps to ensure these issues do not arise again. Please contact us toll free at (855) 962-9400 or by email at ellensburgHIE@yahoo.com. We look forward to hearing from you and thank you again for sharing your comments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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168 reviews from our community

Traveler rating
    95
    51
    16
    1
    5
See reviews for
55
31
9
44
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Seattle
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed October 7, 2010

I have a very high standard for hotels. But we were in a small town and I wasn't expecting the greatest accommodations and was ready to be okay with what ever kind of room we got. I have never been so happy to be wrong! I don't use the word "giddy" very often, especially not to express my own self, but I was absolutely giddy! From the great service at the front desk with the welcoming lobby, to the amazing room with soft soft sheets and pillows and comforters. I normally wake up at 6:30, even on weekends. That day, we didn't wake up until 9:00 we were so comfy! We took so long to get out of bed that we missed the continental breakfast! Highly recommend. Hope all Holiday Inn Expresses are this awesome!

  • Stayed July 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Havelock, North Carolina
1 review
5 of 5 stars Reviewed October 3, 2010

Traveled cross country to drop our child off at college. The hotel accommodations made the trip more comfortable at a time that was emotional! We are a well traveled military family, so have spent many nights in hotels across country as well as overseas. This hotel has, by far, been the best quality hotel I have stayed in and I have stayed in some upscale hotels. I look forward to my return to Ellensburg and without a doubt will book with HIE. The rooms were very clean. The Staff were customer service friendly. The breakfast was wonderful! Thank you, Thank you, Thank you.

  • Stayed September 2010
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canada
Top Contributor
61 reviews 61 reviews
45 hotel reviews
Reviews in 32 cities Reviews in 32 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed September 13, 2010

One stay is all it took. This small town HIE is awesome. Friendly staff that go out of their way to make your stay a pleasant one. Amenities are fine as per most HIE, breakfast was good. Staff that really care separates this hotel from many others.........would highly recommend HIE Ellensburg!!

Stayed September 2010, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canuck in Idaho
Top Contributor
147 reviews 147 reviews
48 hotel reviews
Reviews in 68 cities Reviews in 68 cities
104 helpful votes 104 helpful votes
1 of 5 stars Reviewed August 15, 2010

After reading the other reviews, I conclude that there must be two Holiday Inn Express locations in Ellensburg or else I had the privilege of staying in the single worst room in the hotel. This HI Express rates at the very bottom of hotels I have stayed in. The bed was horrible. The mattress felt like it had a hole in it. The bathroom door was broken. The water in the shower came out like the stream from a hose. I am sure it was just a matter of adjusting the shower head, but being as short as I am I had to live with it. About 3 minutes into enjoying my hose shower the water went cold. Ummmmmm? I realize this is a budget hotel, but I do expect things to be in reasonable working order.

Stayed August 2010, traveled solo
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Akron, Ohio
Top Contributor
58 reviews 58 reviews
35 hotel reviews
Reviews in 40 cities Reviews in 40 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed July 19, 2010

Nothing bad to say, we stayed over for a short time while traveling to the west coast. Clean hotel, great staff, awesome breakfast, nice pool.

Would gladly stay there again.

  • Stayed July 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle
Top Contributor
51 reviews 51 reviews
36 hotel reviews
Reviews in 34 cities Reviews in 34 cities
107 helpful votes 107 helpful votes
5 of 5 stars Reviewed February 24, 2010

Priority Club Dave here. Booked a suite at the HI Express in Ellensburg, which I had chosen over the Hampton Inn because they were booked. It was Valentines weekend, and we went to look for Ellensburg Blue Agate (I know, romantic eh?)
Check in was so fast I scrambled to find my credit card for her to imprint. A welcome bag with water, snacks, and popcorn was really very cool, and the front desk person was so friendly, I wanted to take her out for supper. She was interested in our stay, why we were there, and she hoped we would find everything in order. The room, 3rd floor suite was very very clean, nicely decorated, cozy, and smelled fresh and inviting. Bathroom (which can be a pet peeve of mine) was absolutely shiny clean. Bed , sheets, and pillows were diverse, and very comfortable indeed. Internet access was super fast, and as easy as pressing the "I accept" button on the licensing page.
We stayed two nights, and hit the jacuzzi the first night. The pool area was very clean, water temp was 104 degrees. Only glitch (and I hate hotels that do this) is no bubbles in the jacuzzi. So, we will call this a soaking tub. There were plenty of towels inside the pool area, and furniture was clean and nicely arranged.
Breakfast at HI Express has become a favorite of mine over the last several trips. Eggs, sausage, biscuits and gravy, fruit, breads, doughnuts, cereals, juices....etc. I`m a big feller, and I like a nice hearty breakfast, and the new HI Express knows what fills you up....and the quality is good as well. Went into the business center to do some email and played with everything in there. Nice printer, fast internet, and very well maintained. Even had plenty of paper which I did use to print some maps....in color!!!
My wife and I deliberately looked for something wrong to report at this hotel, which isnt really fair in general, but works to The HI Express` advantage here, because we didnt find a thing. (okay, jacuzzi bubbles please)
Kudos to the staff, the management, and maintenance team at Ellensburg Holiday Inn Express. I started my stay with a smile, and ended the same way. If you are travelling through, and need a place to stay, I highly recomend this HI Express. I promise you will not have any complaints.....Oh yah, I heard someone mention the doors were noisy? I listened deliberately for that, and never heard a peep. There were several rooms with children running amok as well, but when they left the hallway, I never heard them again. This hotel is A+ for me. Will definately stay again, and highly recomend.

  • Stayed February 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express

Address: 1620 Canyon Rd., Ellensburg, WA 98926
Phone Number:
Location: United States > Washington > Ellensburg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 13 Hotels in Ellensburg
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express 2.5*
Number of rooms: 66
Official Description (provided by the hotel):
The Holiday Inn Express® is conveniently located off Interstate 90 in the heart of the Kittitas Valley. When it comes to outdoor activities, Ellensburg is in a prime location for things like fly fishing, hiking, biking, horseback riding, and snowmobiling. If you'd rather go shopping or see local art, historic downtown Ellensburg boasts many shops and galleries. No matter the reason for your visit, our committed staff is sure to make your stay comfortable. ... more   less 
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Also Known As:
Holiday Inn Express Hotel Ellensburg
Holiday Inn Ellensburg
Ellensburg Holiday Inn
Holiday Inn Express Ellensburg

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