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“Needs updating” 3 of 5 stars
Review of Quality Inn & Conference Center

Quality Inn & Conference Center
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Quality Inn & Conference Center
2.0 of 5 Hotel   |   1700 Canyon Road, Ellensburg, WA 98926 (Formerly Ellensburg Inn)   |  
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Ranked #10 of 13 Hotels in Ellensburg
Woodstock, Georgia
Senior Contributor
38 reviews 38 reviews
10 hotel reviews
Reviews in 21 cities Reviews in 21 cities
14 helpful votes 14 helpful votes
“Needs updating”
3 of 5 stars Reviewed February 8, 2013 via mobile

This is an older property that could use some renovation. Our room was dark and a bit dreary, and did not have a fresh, clean feel to it, but I don't think it was actually dirty, just old. The front desk clerk was friendly and helpful; no complaints there. We got a reasonable rate and while I can't say we really enjoyed our room, it was okay for overnight.

  • Stayed December 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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67 reviews from our community

Traveler rating
    11
    16
    20
    10
    10
See reviews for
22
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11
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Any
English first
Spokane, Washington
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed January 24, 2013

three times to finally get help and/or key that worked in door, longer than normal walks to rooms, not the cleanest facility, worn down, would probably not stay there again, good side= close to make through fare, resturants close. friendly staff

Room Tip: stay somewhere else..
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  • Stayed January 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yakima, Washington
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 18, 2012

Got a great deal on a great room. Hotel was clean and comfortable. Beds and pillows were very comfortable. All of the staff were very friendly and helpful. The kids loved the huge pool! I will definitely return!

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wheeler,or
Reviewer
3 reviews 3 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 23, 2012

Stayed here and wish I had not. Don't even know where to start. Dirty room, uncleaned bathroom, even worse the toilet had not even been touched. Can it get any worse, Yep. Started in a non-smoking room, NOT. Had to move to a new room, wait make that two because they didn't have a room like the one we wanted. We took a look around the rooms they were dirty with filthy bathrooms. Had to just bite the bullet and stay. Son and wife wanted to go swimming. Go to the pool and the indoor heated pool is not heated. Asked why, one person said the heater had gone out 5 days ago, the next person said they installed a new heater 5 days ago? Bottom line, they are not taking care of this place, on the maintenance side of the house as the walls and doors are falling apart and on the housekeeping side as the rooms are just a plain disaster.
On the positive side. The Front desk person tried to help all she could and we did end up with a discount. But I would have paid more to stay somewhere else.

Room Tip: Go to a different Hotel.
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  • Stayed November 2012, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ellensburg_QI_GM, General Manager at Quality Inn & Conference Center, responded to this review, November 27, 2012
Thank you for taking the time to write about your stay. I remember speaking with you and your family upon checkout and we are very sorry that your stay was not as pleasant as we would have liked it to be.

We do apologize for the status of the initial room you checked into and that you had to be moved. Unfortunately, the initial room is the only one in the hotel that includes three beds. The front desk associate felt that moving your family into two rooms with an adjoining door between them rooms would be the best way to keep your family together given the circumstances.

Our large pool is a feature that we are very proud of as it helps to differentiate us from the other hotels in town so. We apologize it was not as warm as you would have liked. You are correct, we did have a brand new pool heater installed earlier that week. With the new system installed, we were determining the best temperature setting for our guests. Thanks to the input you provided during checkout, we learned we needed to increase the water temperature a few degrees. Since the adjustment, we have had nothing but great reviews from both hotel guests and those renting the space for pool parties. Your feedback was very valuable.

Thank you for your kind words about our front desk associates. Our front desk agents work very hard to assure that guests are taken care of during their stay.

Again, I am sorry about your stay but I can promise you that the issues you experienced will not be ignored. Your feedback helps us to realize areas we need to focus on. We promise that your stay was not typical and we hope you will give us a second chance the next time you come through Ellensburg.
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Skagway
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 10, 2012

We had the pleasure of staying at the quality inn on a road trip. Our room was fresh and clean. The staff very friendly and the price very reasonable. The Spur Restaurant on property was a plus with a great dinner menu and an amazing breakfast buffet which included eggs benedict and crepes....you can imagine the rest. We would suggest staying at this property for travellers passing through.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ellensburg_QI_GM, General Manager at Quality Inn & Conference Center, responded to this review, October 19, 2012
Thank you for taking the time to write such a kind review. Having an on-site restaurant allows us to offer our guests a breakfast buffet that we are very proud of. We are greatful you chose to stay with us and are happy you enjoyed your stay! We look forward to seeing you again the next time you pass through Ellensburg.
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Seattle
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed September 17, 2012

The hotel was clean, the rooms were good size and comfortable. The kids enjoyed the pool. The game room was just okay. Would stay there again when we return to Ellensburg. The attached restaurant was the best we have found in Ellensburg which adds a lot to the review

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ellensburg_QI_GM, General Manager at Quality Inn & Conference Center, responded to this review, October 19, 2012
Thank you for taking the time to write us a review. We find that first-time guests are surpised when they see our 22,000 gallon pool for the first time. We realize that it's not typical to see a hotel pool of that size so we're very pleased your kids enjoyed themselves. We also appreciate your input on the Game Room and restaurant.

Reviews like yours help us greatly to improve the quality our our guests' stays. We look forward to you staying with us the next time you come through Ellensburg.
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Seattle
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed September 10, 2012

This hotel is not very nice and the staff are poorly trained. Making a reservation by phone, we were quoted a rate, although the person refused to give us an "out the door" total that included tax (should have been easy -- we now know tax is exactly 10%). The rate we were quoted was not the rate we were given on arrival. There is no manager available all weekend here, and the staff on hand are not authorized to handle rate adjustments, so we had to call on Monday for adjustment. They did not honor the rate we were quoted on the phone, but at least did give us the same price for both nights, since we had been told that king rooms were the same price as double queen rooms.

The first night, we were in a king room with noisy plumbing in the shower and the A/C unit didn't work. The one thing they did right was to move us to a different room (2 double beds) when we complained, which was slightly nicer and the A/C was working fine. The rooms had mini-fridges, which were older than the front desk attendants, and were so noisy we had to unplug them in order to sleep. The pool is frigid--maybe nice during the day, but it's indoors, and too cold to use it in the evening.

If you really don't care about quality or customer service, try the Quality Inn and Conference Center in Ellensburg.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ellensburg_QI_GM, General Manager at Quality Inn & Conference Center, responded to this review, October 19, 2012
Hello, my name is Aaron and I am the newly appointed General Manager of the Quality Inn & Conference Center here in Ellensburg. While we at the hotel wish your stay had been more pleasant, your comments help us to address areas of the hotel that need improvement. So thank you.

The General Manager that was at the hotel during your visit is no longer with the property. All front desk staff members have recently undergone system and procedural training to ensure that issues like you experienced can be handled in an appropriate manner; if not avoided altogether.

Again, I apologize that your stay was not as pleasant as we would have hoped. I can promise that your experience is not typical of the service we provide here at the hotel. I hope you will give us a chance to change your mind about us the next time you are in town.
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Additional Information about Quality Inn & Conference Center

Address: 1700 Canyon Road, Ellensburg, WA 98926 (Formerly Ellensburg Inn)
Phone Number:
Location: United States > Washington > Ellensburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 13 Hotels in Ellensburg
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn & Conference Center 2*
Number of rooms: 106
Official Description (provided by the hotel):
The Quality Inn & Conference Center is located at Exit 109 on Interstae 90. Our Cattleman's Steakhouse and Sea Food Restaurant features the "Best Steak in Town!" and the Lounge hosts karaoke Friday & Saturday nights. Other features include: * Free Internet Access. * Large Swimming pool. * Great Servicve * Meeting facilities * Wedding facilities * Catering ... more   less 
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Also Known As:
Quality Inn Ellensburg
Ellensburg Quality Inn

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