We made our reservations late, and weren't expecting too much based on the mixed reviews, but we loved it. We had the Deluxe Townhouse, which was good for us and two very tall adult sons. The second bedroom had two large beds, which were perfect for the guys. It also had two twin beds we didn't need, but it was great to have two full bathrooms. The living room had a gas fireplace, and the kitchen was fully equipped. One thing that doesn't seem to come through in the other reviews is that these units (the "villas") are each separately owned, so the furniture, kitchen implements, decor, etc. are not uniform. Ours was lovely and clean. We found the management (Mike, et al) to be very friendly and helpful if anything was wrong. (Some of the lamps didn't work, and Mike came right out to show us the circuit breaker which we hadn't been able to locate.)
If you are expecting to spend all day on your deck, and you crave privacy and quiet, then this is probably not for you. Yes, people walk by, and there are planes taking off and landing during the day (which we found interesting). But if you are out and about taking advantage of what the island offers, then Smugglers has a perfect location, within walking distance of Eastsound, and equally accessible to both sides of the island.
We also used the whale-watch/kayak tour business that has a desk in the main building, with tours leaving from next to the resort. We were quite pleased, and we got a discount because we were staying at Smugglers. They claim to have the fastest boats, and it seemed to be true -- our captain (who happened to be Mike's son, Matt) was able to get to the area where Orcas had been sighted in time for us to have an extraordinary experience -- one of the Orcas actually breeched, and two of them swam right under the boat. The 3-hour kayak trip was also fun. The pool and hot tubs were a pleasure when we got back from a day of paddling or hiking. Plus, Mike keeps four tanks of gorgeous tropical fish in the office; there is a beautiful flower garden, and two parrot cages.
All in all, we would definitely go back.
Ask what kind of furnishings particular units have -- e.g., how fully equipped is the kitchen. Also...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.