Was thrilled when I checked in, I was exhausted and hungry, but when I saw the room and the view I was looking forward to my stay - UNTIL, I couldn't get on the internet - finally after several calls to the desk - was able to get on for about five minutes. I gave up and tried again the morning - still no wifi. I called the front desk and she said the "towers had burned down." True there were forest fires but sounded like an excuse to me and I hadn't seen anything on the news about it so... I called the support # in NY and he was very nice, he said the router was down in the kitchen next to my room. I called the desk and she said she didn't know where it was so.. I called him back and he said he would call the front desk and "walk her thru it," (push the button!) Still nothing, so I called down again, she said she didn't know where the router was. She could have called a manager to find out but too much trouble, all she said was that the maintenance man had left for the day and there was nothing she could do. I left and found a Starbucks and then went back later. I called support again, he tried to reset from his end but couldn't. I finally gave up and had to leave because I have a B&B on Maui and need to check bookings and email at least 3x a day and also have a house for sale and was there to look at property - I NEEDED MY EMAIL! She offered no solutions. I told her next time to get off her butt and figure it out! find the router and push the button!

We stayed 2 nights at the this property September 6+7. The hotel is located away from the townsite, restaurants, activities - definitely need a car. First impression of this property was that it appeared to ramble - maybe the result of add-ons over the years. Could not check-in at 130PM told to check back later - asked approx when - was told in an annoyed way -"I'm really not sure". We then checked out the town & area, had a late lunch and finally got checked-in at 400PM. Caution - the driveways are narrow - confusing one-way directional signs - and parking spaces are small. We had a King Suite on the 3rd floor. There is one elevator to most of the rooms in this section so that helped with the lugagge. The room was large - fairly well appointed - with a great view of Lake Chelan. However - the room was not clean - necessary items such as toilet tissue/kleenex was not replaced - had to track down the maid and ask for these items. The breakast room is very nice with an open feel. There are 2 make you own waffle irons so that helps avoid long lines. The breakfast fare was limited - pretty much waffles, pasteries and some sort of egg-pads that everyone I saw avoided. Overall ok - particularly since it was included in the rate and we did not feel like driving the 2 milles into town. Note - this property has no on-site restaurant other than the breakfast room. We probably would not stay at this property again opting for Campell's - IMO a much better hotel choice for location, accomodations, in-town, sports activities, etc. FJG

It's located a mile out of town but only a few minutes in the car from main street. This place gets the thumbs up. Right outside is a park with tons of waterfront and lawn to lay out on. The rooms come with stoves, fridges and french doors that open up to the park and lake outside. Priced moderately, I would stay here again. Tip: If you have AAA show your card and you get a discount. digestingwashington.com

My family HAD been staying at this place over the past few years but our most recent experience left us with a bad taste. We made a reservation months in advance and when we arrived to check into the property they said that the manager canceled our reservation. No one from the hotel or from Best Western ever responded to offer an explanation even leaving multiple messages with customer service. We were left scrambling to look for a place to stay for 4 days. Luckily we found a place at Campbell's down the street.

It has been 2 months and still no response from either the company or the property. We will no longer stay at any of Best Western's properties