Was thrilled when I checked in, I was exhausted and hungry, but when I saw the room and the view I was looking forward to my stay - UNTIL, I couldn't get on the internet - finally after several calls to the desk - was able to get on for about five minutes. I gave up and tried again the morning - still no wifi. I called the front desk and she said the "towers had burned down." True there were forest fires but sounded like an excuse to me and I hadn't seen anything on the news about it so... I called the support # in NY and he was very nice, he said the router was down in the kitchen next to my room. I called the desk and she said she didn't know where it was so.. I called him back and he said he would call the front desk and "walk her thru it," (push the button!) Still nothing, so I called down again, she said she didn't know where the router was. She could have called a manager to find out but too much trouble, all she said was that the maintenance man had left for the day and there was nothing she could do. I left and found a Starbucks and then went back later. I called support again, he tried to reset from his end but couldn't. I finally gave up and had to leave because I have a B&B on Maui and need to check bookings and email at least 3x a day and also have a house for sale and was there to look at property - I NEEDED MY EMAIL! She offered no solutions. I told her next time to get off her butt and figure it out! find the router and push the button!
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- Also Known As:
- Best Western Lakeside Hotel Chelan
- Best Western Chelan
- Best Western Lake Chelan
- Chelan Best Western