3rd time here and unfortunately, too many things went wrong to say it was a good visit.
Evidently, due to a broken water pipe or heater or something, the water was absolutely freezing. Hot tub was inoperable the 2 days we were there. My kids were literally blue-lipped and shivering. Towels were nowhere to be had for several hours on Saturday. My daughter waited 20 minutes in line at the snackbar downstairs in the water park for Dippin' Dots ice cream because they were displayed on the menu, only to find out they don't sell them there, but upstairs. A second time in that line, we were 4th in line and waited another 20 minutes. Ketchup was gone and food wasn't good.
The only apology for the above things that were unsatisfactory came from the guy at the snack bar who offered mustard in place of the ketchup.
Upon redeeming tickets for prizes at the arcade counter, the employee was visibly annoyed and impatient and rude with my 10 year-old daughter, although she was his only customer at the time.
My 2 other visits to GWL were better, but as a result of this visit, you'll have bribe me to ever go again. On that note, my son thinks this place maxes out at 13-14 years old.
Given the steep cost....I think its ok once, maybe twice if you have younger kids, but don't go on a weekend if you can avoid it, and know going in that they will try to take you for every cent you have. An out-dated, over-priced "resort fee" of $15 adds insult to injury.
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- Also Known As:
- Great Wolf Hotel Centralia
- Great Wolf Resort
- Great Wolf Lodge Washington/Centralia