Here in the Pacific Northwest, families long for something like what Great Wolf has to offer. The indoor park, something for kids of all ages and even adults, family time and time kids can do their own thing while parents do another yet be close by, etc. is such a well-needed concept here. Unfortunately, it was just the "idea" that kept us wanting to be positive about the visit. With over $350 a night, I would hope for a reasonable time of checking in, not after 5 p.m. and also reasonably courteous service. The front desk help repeated their basic "get over the wait time for check in" statement with some superficial empathy while they also overemphasized the statement that is noted in your reservation that check-in BEGINS at 4 p.m. My husband thought they must have some SERIOUS cleaning guidelines if check out is at 11 a.m. and they can get only some families in by dinner time and the rest well after dinner. I had the unfortunate run-in to see the "head" housekeeper (well, she was directing others) taking a smoke break on one of the guestrooms' balconies. This just made us even more disappointedas she would have been the one we complain to about not getting any bath towels after two requests. And, even though she was on the balcony, the whole floor wreaked of smoke. We continued walking down the hall as our room was at the very end , to see that housekeeping must have recruited their boyfriends for help. They were not quiet about it; as a matter of fact, we could hear them discussing how helpful they were and that the head of housekeeping should also pay them. Now although some may think this is a nice gesture, most others would think this is quite unprofessional let alone EVERYONE's valuables are at stake.
As far as dining, yes, there are some options. We enjoyed the Pizza Hut pizza and Hot WIngs the most! We would recommend to save your money and opt for the buffet since the restauant food is taken from the same kitchen/menu as the buffet but the cost is much higher.
The waterpark was a lot of fun. No need to bring your own life jackets, they are provided and of great quality. Many guests like to reserve seats but you never ever see them sit in those seats so plan accordingly. Lockers are avaialble for $15, you get part of it back when you give back the key at the end of the night.
The arcade is great for all kids and the games are of good choice. Prepare to spend much money. Most games are at least 50 cents and some are up to 2 dollars.
The cub club or whatever it is called had some fun activities in there - craft like activities. We were looking forward to doing that we didn't need to spend $10 craft that could be easily made at home for nothing.
I did splurge and spend a whopping $45 (less 10% discount) on my little girl's pedicure. It was a wonderful experience for both of us. The ice cream theme is creative and quite appealing to my 3 year old.
Well, I think I covered all the aspects that we experienced at Great Wolf. I thought it was important to share our visit as it was very helpful to read everyone else's reviews.
Like I said in the beginning, Great Wolf Lodge has such a needed concept for those of us here in the Northwest who don't always get to experience the warm weather and are in search of a family activity. Unfortunately, they are far from all-inclusive and are in dire need of professional management who can demonstrate customer-service so as to keep patrons coming back as opposed to focusing on a single visit. So, do prepare to pay a huge amount for all aspects of your visit. We saved for this, but we are still not convinced that it was a $1000 well spent for a two-night vacation. We may have thought otherwise if we didn't experience such unprofessional housekeeping and guest service.
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- Also Known As:
- Great Wolf Hotel Centralia
- Great Wolf Resort
- Great Wolf Lodge Washington/Centralia