On Friday June 7th, 2013, my husband and I arrived at the Candlewood Suites in Burlington, Washington, where we were to spend a night before driving home to Vancouver after a trip to Las Vegas. We've stayed there before and like the hotel - it is modern and clean with friendly service, and a short drive to good shopping and the lovely town of La Conner. AND it has a kitchen with supplies so you can cook and serve dinner for two.
On check-in, the clerk looked at my printed reservation, checked her computer, and said "that's strange...". My reservation wasn't showing. After a few minutes she realized what I'd done. I'd booked us into the Candlewood Suites in Burlington, Massachussets, on the other side of the country! Because they were several hours ahead, I had missed the time to cancel my reservation without making payment. She said, "let me make a call." She called the Maine hotel, explained the situation, asked if they would refund my payment even though it was late, asked the person's name so she could follow up if necessary, and then let me know the Massachussets hotel would not charge me. I was very happy.
Fortunately, there was a room available for us in Washington. Then she looked at what a room would have cost in Massachussets - something like $20 less that night than in Washington. "We'll honour that rate", she told me. That's what I call going above and beyond. (And better service than we received during our stay at the Trump Hotel in Vegas.)
I recommend this hotel as a great place to stay.
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