We are a group of 16 families who annually visit different KOA sites. Last year, we camped at KOA Burlington and we planned to camp there again in 2011 since everybody had a good time. We booked all the cabins and tent sites. To our dismay, we encountered a very discriminating attitude from Connie.
On night # 1, she asked to shut off the movie that the all families were watching after dinner as it had just passed quiet time (10pm). We cooperated since it was passed quiet time. The following morning at 11am, we were playing some music (The Beatles and other Oldies) which some other campers seemed to enjoy and compliment us. To our surprise, Connie came and asked us to turn off the music even when quiet time was not in effect. That same evening at 6:00pm, we were playing a quiz game amongst our friends before dinner time. Connie showed up again and asked us to disperse the gathering (even when we made nearly no noise) at which point we questioned her to explain to herself in regard to her actions. She simply replied "I'm the owner and you have to do as I say or you can check-out and go home".
On night # 3, since it was the last night we sat around our camp fire. Once again, Connie appeared at 11:00pm and poured a bucket of water on our campfire as she told us to "hit the bed", while we saw other campers who's camp fires were still active. We had checked prior to that evening as to when our camp fires were allowed to burn and the response was "However late you want, so long as you're quiet".
Every attempt we made to keep our spirits high and enjoy our holidays were ruined by the Boot Camp Sergeant, Connie. It was a disgrace to KOA's well known reputation for hospitality and "great" customer service.