Don't you just love it when hotel staff step up to the plate . . . we booked through a third party (and, as some of you might know,) you can get the dregs/left overs when checking in. Knowing this and also knowing we were booked for 2 double beds for 3 persons, I called and asked what the chances were for two queens instead. Being the U.S. Thanksgiving weekend, I was not surprised to be told that they were, unfortunately, sold out of the queens. Oh well, I resigned myself to sleeping on a cramped bed (and we are tall people). Upon checking in, I asked in a 'oh well' tone about the queen beds. I was surprised and delighted that the gentleman checking us in told me that, after talking with me on the phone, he had upgraded one of their 'regulars' and assigned us a room with two queen beds. In addition, he had also granted my request for a quiet room on the top floor away from the pool atrium! Fantastic! Another pleasant surprise was when I went to the dining room requesting wine glasses to be given better than average glasses, not those less-than-ideal ones you usually come across. Bonus! I can tell you that my next time in Bellingham, I'm going to call the hotel direct and pay the going rate. That's how much I appreciated how well we were treated. Kudos to staff and management; they made our weekend with relatives even more special.