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“Sketchy surroundings..” 3 of 5 stars
Review of BEST WESTERN PLUS Heritage Inn

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BEST WESTERN PLUS Heritage Inn
2.5 of 5 Hotel   |   151 E. McLeod Road, Bellingham, WA 98226   |  
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Ranked #4 of 23 Hotels in Bellingham
GreenLeadersBronze level
Top Contributor
55 reviews 55 reviews
16 hotel reviews
Reviews in 30 cities Reviews in 30 cities
20 helpful votes 20 helpful votes
“Sketchy surroundings..”
3 of 5 stars Reviewed October 8, 2013

My wife and I stayed for 3 days while up north recently and weren't impressed overall. The rooms were very nice and the staff was awesome and willing to help with any need. However it is in a weird location and is made up of a bunch of different buildings so you do outside in the rain to breakfast then outside in the rain to the hot tub then outside in the rain to the lobby then outside in the rain to the gym. And the kicker is the price is the same for Saturday or Sunday.. Really?

  • Stayed October 2013, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tamara A, Director of Sales at BEST WESTERN PLUS Heritage Inn, responded to this review, October 9, 2013
Dear Hpaterson - Thank you for taking the time to share your thoughts about your recent stay at our property. I am happy to hear that our always friendly and amazing staff exceeded your expectations during your visit. In regards to our property layout, all 3 of our buildings were constructed in different phases giving us a unique campus style layout surrounding Baker Creek. It is disappointing to hear that our property didn't meet your expectations, with our many different amenities being offered in separate buildings. Our rates do fluctuate throughout the seasons, however during our slower periods there isn't much of a change from weekdays to weekends. I would like to personally invite you back to stay with us again and give us the opportunity to earn your business. Please feel free to reach out to me directly for your future reservation needs.

Best Wishes,

Tamara Addis
Sales & Marketing Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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443 reviews from our community

Traveler rating
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    4
See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (102)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Spanish first
  • Any
English first
Richmond, BC, Canada
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 7, 2013

My wife and I stayed at this BW many years ago and as it is convenient to a number of shopping malls and outlets, we chose to stay their again. We had read the reviews of other travelers who had recent stays and made a number of requests for a room away from the highway and away from the first floor (where guests with dogs are assigned. Samantha, the desk clerk was very personable and welcomed us to the hotel. When asked where we might obtain a bottle of wine, she directed us to three nearby outlets. We asked her about the location of outlets where we might buy flowers and she printed out the driving directions for us. All of the staff were smiling and friendly -- breakfast room staff, housekeeper, and day clerk at the front desk. We will definitely return to this location.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tamara A, Director of Sales at BEST WESTERN PLUS Heritage Inn, responded to this review, October 8, 2013
Dear GaryN- Thank you for taking the time to write a review regarding your recent stay with us. I am so happy to hear that all of our staff was welcoming, friendly and helpful during your stay. We do offer an ideal location for travelers of all types being situated right off the freeway across from Bellis Fair Mall. Thank you for your loyalty and business and we look forward to your next stay with us,

Best Wishes,
Tamara Addis
Sales & Marketing Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plain, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 3, 2013

Hotel room very nice, bed very comfortable, nice clean place to stay. Dog friendly, close places to walk your dog. close to freeway but fairly quiet. convenient location. we have stayed here several times and its very consistent quality service, clean rooms etc

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tamara A, Director of Sales at BEST WESTERN PLUS Heritage Inn, responded to this review, October 4, 2013
Dear Chris F- Thank you for writing a review regarding your recent stay at the Best Western Plus Heritage Inn. I am happy to hear that you and your 4 legged furry friend enjoy our property. I hope we exceeded your expectations during your stay and we look forward to your next visit to Bellingham.

Best Wishes,

Tamara Addis
Sales & Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Victoria, BC
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed October 2, 2013

I was assigned this hotel after using Hotwire.com. This was my first experience with Hotwire. We usually stay at the Hampton Inn when traveling. This hotel's advertised rate was higher than the Hampton so I was curious to see what it was like.

The location is really great if planning on shopping at Bellis Fair. You just walk across the street.

Check in was smooth. I paid $116 on Hotwire ($130 with taxes) the posted rate online was $179. While checking in I asked what the rate was and was told $159. So Hotwire paid off.

The room was ok. The bed was very comfortable!!!. The breakfast (included in price) was very impressive. Probably the best I've seen a hotel offer.

I'm not sure what happened to me the morning we were to check out and head to the airport. I could not find my passport. I swore i Left it on the table in the room. My husband and I tore that room apart but couldn't find it. I called the front desk to see if it was turning in. I spoke with John. He check but it wasn't. I was very upset as our flight was leaving and I didn't think I'd get on the flight. I want to put a big shout out to John. He called me back in 5 minutes as he was searching the internet to see if I could board a flight with my enhanced drivers licence, he said he wanted to call me to tell me there was hope and would keep searching and call me back, he was also looking for Allegiant's phone number (which I never did find). Thank you John for helping! I love to see when people go above and beyond. Thank you!

My husband found my passport in the glove box of our car and we were off to Vegas.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tamara A, Director of Sales at BEST WESTERN PLUS Heritage Inn, responded to this review, October 4, 2013
Dear LovesMexico75 - Thank you for the wonderful review regarding our hotel and always amazing staff. I am glad you enjoyed our new plush beds and our delicious breakfast during your stay. I am sorry to hear about your passport ordeal, but am very pleased to hear that John went above and beyond to try and help. I hope you had a wonderful time in Las Vegas, and the next time you are in Bellingham you chose to stay with us again.

Best Wishes,

Tamara Addis
Sales & Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 1, 2013

We had an excellent experience and would stay here again. The adjacent Mi Mexico Restaurant is Excellent, with friendly staff and very good food. The hotel staff was cordial and very cooperative. The room was well-appointed and the bed was very comfortable. KUDOS!

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tamara A, Director of Sales at BEST WESTERN PLUS Heritage Inn, responded to this review, October 4, 2013
Lara M - Thank you for your kind words regarding your recent stay. I am happy to hear that you enjoyed our new plush comfy beds and the convenience of Mi Mexico restaurant and their yummy food. We hope you stay with us again the next time you are in Bellingham.

Best Wishes,

Tamara Addis
Sales & Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington
Top Contributor
116 reviews 116 reviews
50 hotel reviews
Reviews in 68 cities Reviews in 68 cities
95 helpful votes 95 helpful votes
2 of 5 stars Reviewed September 30, 2013

This is my second visit to this hotel. Though the first visit wasn´t a 5 stars I considered this hotel because Best Western was sponsor of the Bellingham Marathon on 9/29. That was the main reason why we booked two rooms there. When we were checking in we asked a late check out and we were told that that was impossible, that 12pm was the latest and "the best they could do". This guy (night shift) was rude, nothing to do with the other staff that is a 5 stars team.
We were really concerned and we couldn´t find any reason why Best Western didn´t´t offer us a late check out, especially when they were sponsors of this race. The morning after, I called the front desk and instead of asking a late check out I directly communicate them that I was going to do a late check out; I was offered a 12:30pm with no charge. Then I asked what was the fee for a late check out (at that point nobody offered me that option!!) and the front desk´s girl replied that she´d call me back. She did and offered a 50% of the room price with an evening check out. Finally!
What really annoys me is that late check out fee is something usual in hotels and, in fact, Best Western uses as well in different places I´ve stayed in. This staff didn´t offered at any time (I had to provide the solution), especially when it´s something to be aware of when you sponsor a Marathon with runners that may wish to come back to the hotel to get a shower.

Room Tip: Far from the highway; this is very close to the hotel.
See more room tips
  • Stayed September 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tamara A, Director of Sales at BEST WESTERN PLUS Heritage Inn, responded to this review, October 4, 2013
Dear Torquemada_lives - Thank you for taking the time to share your recent experience, I am sorry to hear that you ran into a problem regarding a late check out request, it should have been handled differently. Your review has been shared with the staff and hopefully this issue does not occur again in the future. We appreciate your business and look forward to your next stay with us.

Best Wishes,

Tamara Addis
Sales & Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
maple ridge, Canada
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 30, 2013

We were very please with our accommodations except for the fact that the hotel did not have an elevator and we were put on the 3rd floor without being told this beforehand. The staff were very friendly and professional and the breakfast in the morning was great and very clean room.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tamara A, Director of Sales at BEST WESTERN PLUS Heritage Inn, responded to this review, October 4, 2013
Brent D - Thank you for your review on your recent stay at the Best Western Plus Heritage Inn. I am glad to hear that our staff was friendly and professional and that you enjoyed your stay. I apologize that you weren't informed upon arrivals that currently we do not have elevators, however they are coming soon, expect them in 2015! Thank you for your business and we look forward to your next stay with us.

Best Wishes,

Tamara Addis
Sales & Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Heritage Inn

Address: 151 E. McLeod Road, Bellingham, WA 98226
Phone Number:
Location: United States > Washington > Bellingham
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Bellingham
#1 Green Hotel in Bellingham
#2 Family Hotel in Bellingham
#2 Romantic Hotel in Bellingham
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN PLUS Heritage Inn 2.5*
Official Description (provided by the hotel):
The BEST WESTERN PLUS Heritage Inn is a 90-room limited service hotel appealing to business and leisure travelers. As well as small groups. Located near I-5 at exit 256, it is within minutes of the best of what Bellingham WA has to offer…from beautiful Bellingham Bay to vibrant downtown, to Fairhaven district, to Western Washington University and more.The hotel’s familiar look complements its neighborhood feel. And its luxury hotel beds, fitness center, outdoor seasonal pool and enclosed hot tub, plus FREE parking, WiFi, business center and full hot breakfast provide a desirable home base from which to discover your surroundings. ... more   less 
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Also Known As:
Best Western Plus Heritage Hotel Bellingham
Best Western Heritage Hotel
Best Western Bellingham
Bellingham Best Western

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