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“Over Priced and then Double Charged Me” 1 of 5 stars
Review of BEST WESTERN PLUS Lakeway Inn

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BEST WESTERN PLUS Lakeway Inn
3.0 of 5 Hotel   |   714 Lakeway Drive, Bellingham, WA 98226   |  
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Ranked #7 of 25 Hotels in Bellingham
Denver, Colorado
1 review
1 helpful vote 1 helpful vote
“Over Priced and then Double Charged Me”
1 of 5 stars Reviewed August 1, 2013

I recently spent 2 days here. I was in town for a wedding and booked under the wedding block rate which was no deal. Nearly $200 a night for a mediocre hotel at best. For a wedding block price we got hosed. I would have booked elsewhere in town, but I wanted to abide by the bride. Things were clean, but no character, staff was slow w tasks and rooms are built around an indoor pool and jaquzzi otherwise know as "the nanny." It is clear parents drop their kids off and let them roam and SCREAM freely. Forget about peace and quiet. Think about a water park mid summer, but indoors so it echos.
I got over my disgust w/ the price, secured an unknown roommate through the wedding party and enjoyed the weekend. My new roommate who I only knew by her first name checked out together, signed receipts and departed ways. Today I find my CC was charged 2x's. It should be an easy fix. NOPE, Riccardo couldn't help unless I gave him the # of my roommate. I don't even know her last name! He absolutely would not credit my card even though this was THEIR mistake. I'm a business owner never in my right mind would I financially punish a client for my mistake. NOR would I ask for the other person phone number, last name or CC. DESPICABLE!
So at this point I've encountered 2 incompetent front desk people and would like to have this charge off immediately. I suggested they look in their system to find the number of the person who booked the block and follow up that way. Either that's not possible or he's not capable of using a computer, either way as for other travelers, I would not suggest this hotel and I WOULD NEVER BOOK A WEDDING BLOCK HERE. AS for me, I'm still charged twice and I reluctantly gave the 3 day post wedding, blissful bride's number to them so Riccardo can disrupt her personal time w new husband to find the last name and # of my wedding weekend roommate (let's not forget she just planned and hosted 100 people for other states for her wedding. Customer service failure!).

  • Stayed July 2013, traveled with friends
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dana W, Director of Operations at BEST WESTERN PLUS Lakeway Inn, responded to this review, August 2, 2013
474sunny423-

On behalf of the entire team, I want to apologize for your experience at the hotel. As discussed on the phone the credit was processed once it was brought to our attention and as a further compensation the 1st charge was also credited. The system incorrectly did not recognize the 3rd card on accident and we apologize for this happening in the first place. I have put a call in to our Property Management System provider as well for further investigation and all is good with the system.

We appreciate your business with the Lakeway Inn and if you need further assistance, please do not hesitate to contact me directly.

Regards,

Mr. Dana Weber
Director of Operations
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360 reviews from our community

Traveler rating
    159
    127
    50
    17
    7
See reviews for
107
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87
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
  • English first
  • Japanese first
  • Portuguese first
  • Any
English first
Seattle WA
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 27, 2013

Rooms are spacious and clean. Staff was helpful and friendly. Swimming pool was nice although the noise from indoor pool seems to radiate thru hotel. Restaurant had good food. Service was wonderful. Only one problem arose over laundry service and the hotels availability of towels. Have never had to wait for towels at a hotel for over two hours upon check in. Try holding off kids from swimming for that reason. I let them go and wound up just wrapping them in sheets until hotel got laundry taken care of.

  • Stayed May 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dana W, Director of Operations at BEST WESTERN PLUS Lakeway Inn, responded to this review, August 2, 2013
Lisa R-

Thank you so much for taking the time to write a review about your stay with us! We are glad you enjoyed it! Although I apologize for the towel issue. That is not usual and I will follow up with our housekeeping team to make sure this does not happen again.

We look forward to hosting you again in the near future!

Make it a Great Day!

Mr. Dana Weber
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, United States
1 review
3 of 5 stars Reviewed July 19, 2013

This hotel is expensive but mediocre. I'm a side sleeper and prefer a firm bed, but they are very proud of their squishy 'Pillowtop' mattresses. I asked at the desk if a room with with a firmer mattress was available, but was told all rooms have the same matresses. Maybe you like sleeping on pudding, but I dont, and I have a trip to my chiropractor to look forward to. The service in the Oboe restaurant is painfully slow. It took a half hour to get a salad and appetizer, with only one other guest in the place. The next morning I entered at 8:30 for breakfast, waited 10 minutes for the menu and another half hour for my food. You know it's too long when you finish the newspaper before the food comes. The food was OK once you get it, but not cheap. I gave up after that, and walked 5 minutes to the Rhodes Cafe for a better, cheaper breakfast. I had poor WIFI reception in my room, but I was in the back corner, and your experience may differ. They use a 3rd party service for TV, and the picture quality is terrible. Even though they have nice 32" LCD TVs, the picture looks like a crappy UHF signal from 50 miles away. The staff was friendly and tried to be helpful, but rarely had a positive solution when I had a problem. They just seem resigned to their mediocre offerings. One of my co-workers stayed at the GuestHouse across Lakeway for about $40 less a night, although I didn't see his room to compare size/quality/decor etc.

  • Stayed July 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dana W, Director of Operations at BEST WESTERN PLUS Lakeway Inn, responded to this review, July 22, 2013
Peter J-

Thank you for taking the time to write a review about your recent stay with us. I do apologize we did not meet your expectations and I can assure you we take these comments seriously and will be reviewing to correct.

I am surprised to hear about the mattresses as usually they are raved about by our guests. However, what I can suggest next time is a bed board to make the bed more firm. Just inquire with our front desk team to have that put in.

I am disappointed in the service you received at the Oboe Café. I will make sure this is shared with our Director of Outlets ASAP to be shared with his staff and corrected.

Regarding the TV's, we are in the process of upgrading our channel lineup and processing all channels in HD. We hope to have this installed by this fall.

We hope to see you again. We truly do appreciate these comments as it is these comments that help us improve.

Make it a Great Day!

Mr. Dana Weber
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sumner, Washington
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 17, 2013

Good for business travel, probably not the most family oriented place...nice indoor pool and lobby. Seems to have an (economy) Embassy Suites feel to it. It is a nicer facility then the other BW in town. NO breakfast. Good parking, nice beds, clean...probably not worth more then $130 a night.

  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dana W, Director of Operations at BEST WESTERN PLUS Lakeway Inn, responded to this review, July 18, 2013
Keith M-

Thank you for taking the time to write a review about your recent stay with us! We are glad you enjoyed it. I do want to clarify though, we do offer breakfast at our onsite restaurant, the Oboe Café. Entrée items range any where from $6-15.

Thank you for staying with us!

Make it a Great Day!

Mr. Dana Weber
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Island County, United States
2 reviews
5 of 5 stars Reviewed July 16, 2013

Inside pool & spa area, lounge with outdoor heated space makes this idea for business stay. Comfortable beds with fast internet connections. Right off Interstate, plenty of parking and walking distance to food & groceries.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dana W, Director of Operations at BEST WESTERN PLUS Lakeway Inn, responded to this review, July 17, 2013
Linda D-

Thank you for the kind words regarding your recent stay with us! We are glad you enjoyed it!

We look forward to your next stay with us!

Make it a Great Day!

Mr. Dana Weber
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Alberni, Canada
Top Contributor
78 reviews 78 reviews
14 hotel reviews
Reviews in 33 cities Reviews in 33 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed July 15, 2013

I stayed here overnight with my family on our way home from vacationing in Idaho, and found it to be clean and comfortable with reasonable rates. The lobby is lovely, the pool was a great way to entertain the little one and unwind after a long day of driving. It also has free parking and a nice restaurant and coffee bar on-site which is very convenient. I would definitely choose to stay here again when passing through Bellingham.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dana W, Director of Operations at BEST WESTERN PLUS Lakeway Inn, responded to this review, July 17, 2013
islandgurl2-

Thank you for taking the time to make a review about your recent stay with us! We are glad you enjoyed it!

We look forward to your next stay with us!

Make it a Great Day!

Mr. Dana Weber
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Spokane, Washington
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 14, 2013

I recently stayed one night here to visit WWU with my kids. We arrived earlier than check in time and they allowed early check in. The room was clean. The indoor pool was really nice. The staff was very friendly. It was next door to a Fred Meyer which was nice. I will definitely stay here again.

  • Stayed July 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dana W, Director of Operations at BEST WESTERN PLUS Lakeway Inn, responded to this review, July 15, 2013
Jkkazz-

Thank you for the kind words regarding your recent stay with us! Next time, if you need a lift, we provide complimentary shuttle service to WWU's campus and back. Just inquire with the front desk.

We look forward to hosting you again real soon!

Make it a Great Day!

Mr. Dana Weber
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Lakeway Inn

Address: 714 Lakeway Drive, Bellingham, WA 98226
Phone Number:
Location: United States > Washington > Bellingham
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Bellingham
#5 Romantic Hotel in Bellingham
#7 Family Hotel in Bellingham
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN PLUS Lakeway Inn 3*
Number of rooms: 132
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Also Known As:
Best Western Plus Lakeway Hotel Bellingham
Best Western Lakeway Hotel
Best Western Bellingham
Bellingham Best Western

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