I recently spent 2 days here. I was in town for a wedding and booked under the wedding block rate which was no deal. Nearly $200 a night for a mediocre hotel at best. For a wedding block price we got hosed. I would have booked elsewhere in town, but I wanted to abide by the bride. Things were clean, but no character, staff was slow w tasks and rooms are built around an indoor pool and jaquzzi otherwise know as "the nanny." It is clear parents drop their kids off and let them roam and SCREAM freely. Forget about peace and quiet. Think about a water park mid summer, but indoors so it echos.
I got over my disgust w/ the price, secured an unknown roommate through the wedding party and enjoyed the weekend. My new roommate who I only knew by her first name checked out together, signed receipts and departed ways. Today I find my CC was charged 2x's. It should be an easy fix. NOPE, Riccardo couldn't help unless I gave him the # of my roommate. I don't even know her last name! He absolutely would not credit my card even though this was THEIR mistake. I'm a business owner never in my right mind would I financially punish a client for my mistake. NOR would I ask for the other person phone number, last name or CC. DESPICABLE!
So at this point I've encountered 2 incompetent front desk people and would like to have this charge off immediately. I suggested they look in their system to find the number of the person who booked the block and follow up that way. Either that's not possible or he's not capable of using a computer, either way as for other travelers, I would not suggest this hotel and I WOULD NEVER BOOK A WEDDING BLOCK HERE. AS for me, I'm still charged twice and I reluctantly gave the 3 day post wedding, blissful bride's number to them so Riccardo can disrupt her personal time w new husband to find the last name and # of my wedding weekend roommate (let's not forget she just planned and hosted 100 people for other states for her wedding. Customer service failure!).
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- Also Known As:
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- Best Western Lakeway Hotel
- Best Western Bellingham
- Bellingham Best Western