Walking into the restaurant seemed promising: The hostess kindly greeted us and escorted us promptly into the dining area, which was busy but not overcrowded. We were then seated at the conveyor belt-surrounded bar, which, frankly, is problem number one. Conveyor belt sushi demonstrates a restaurant's desire for quantity over quality, and by the looks of the food rotating around the seemingly never ending beltway, "more product" was definitely top on Zen's to-do list.
Our server was polite and friendly, but couldn't answer our questions about the food. Problem number two. Wait staff are a restaurant's main line of customer interaction and if they can't answer simple questions about the menu items that demonstrates a significant lack of training by the management.
Back to the conveyor belt seating and problem number three: too many chairs for too little space. The table space at the bar seating is very shallow to accommodate customer's reach for the conveyor sushi, and is also also very narrow in width per person. Consequently, not only was I bumping elbows with the woman to my left, but her conversation (and the conversations of everyone else within ten feet) was unavoidable, including the belching guy to our right.
Problem number four: We asked to be seated at a booth. They said the only booth available was being held for a reservation. On our way out, I counted eight empty booths, two of which had bowls and other dinnerware stacked on them.
Problem number five: conveyor sushi can be not so fresh. To avoid this we ordered off the menu rather than simply grabbing items as they moved by. Our server simply walked around the conveyor until she found what we ordered and brought that to us instead of having our order made fresh. The "hot" items were luke warm at best, and the flavors for all of it were barely above bland.
All told, eight small pieces of sushi, four gyoza (should be hot...but not!), and two Sapporo for $22. Problem number six: over priced.
Avoid this place like the plague.
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