I went to the spa for the first time because my daughter and I had gift certificates. I showed the receptionist my gift cards and she said she would collect them after our manicures. We were treated to coffee and treats in the relaxing room adjoining the manicure room. When we went to get our manicures, I left my belongings (purse, keys, gift cards, jacket) in the relaxing room, which adjoins the manicure room. My gift cards were stolen. I reported it to the receptionist, she accused me of not having any gift cards to begin with. When I reminded her that I had shown them to her, she then "remembered" and told me I should not have let them out of my sight, because it fact there had been many thefts there. I took responsibility for that and paid cash for the manicures. Since it was my first time there, I did not know where to place my belongings and felt they should have given me a place to store my things, had signage or something etc...Since, it felt like we were already in the safe, relaxing, space...being waited on my staff, etc., I did not have any red flags that my belongings were in danger. Also, she showed no concern for my loss and did nothing to help me resolve my problem. It felt pretty horrible. I wrote a letter to the management describing my first experience at the spa and I heard nothing back. Needless to say, it will be my last visit.