I never got past the reservation.
So here's the thing...I know it's not a four star and I know it's inexpensive but there is such a thing as customer service. All I wanted was to know the process for reserving a room. He was extremely rude. Here is the thing dude...You run a cheap hotel. You're going to deal with unsavory people who are looking for a place to stay. Don't assume that because one person has screwed you over that every will. And frankly, if you can't handle it then get a different job.
This is not a hotel for people visiting or even passing through on vacation. If you are staying here it is because it's the only place you could find while you are currently homeless. Even then, the staff can't even be decent enough to treat people in a bad situation with respect.